ABLE will prove invaluable to our quality-conscious clients looking to deploy their knowledge base content to customers around the world.
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(PRWEB) November 18, 2010
Every business-minded individual knows that one of the best tactics for growing market share is expanding into new markets. Thanks to the web, social networking and contact centers, most of the barriers to achieve this goal through communication have evaporated...all except one: Language.
ABLE Innovations, a leading provider of trusted translation and localization services in over 150 languages, and RightNow Technologies, Inc. today announced a strategic partnership that allows RightNow® Content Administrators and Editors to request affordable and accurate human translations of Question and Answer content with the click of a mouse.
LinguistNow—the brainchild of this brilliant business coupling—is an add-in tool designed specifically for users of RightNow CX®, a cloud-based customer experience suite that helps organizations deliver exceptional customer experiences across the web, social networks and contact centers. ABLE’s landmark Add-in automates the content extraction/import process by packaging and exporting selected translatable content, including images, attachments and links, for translation by professional linguists. Once translated, LinguistNow reverses the process and automatically updates the answers with the translated content.
Although English is used more than any other language on the Internet, it makes up less than half of the total online usage at only 29 percent. Chinese, Spanish, and Japanese are the top web-languages after English, making up 22 percent, 9 percent, and 6 percent of the total, respectively. With consumers’ improved access to information and customer satisfaction and localization being essential to global market share, RightNow® executives established a cost-effective partnering solution with ABLE to help their RightNow® CX clients quickly deliver precision human translations for customer support Q&A around the world.
“We’re very excited to welcome ABLE and their valuable Add-In, LinguistNow, into the RightNow partner fold,” said David Vap, Chief Solutions Officer for RightNow. “ABLE will prove invaluable to our quality-conscious clients looking to deploy their knowledge base content to customers around the world.”
Unlike machine translations, ABLE employs native-speaking linguistic experts to ensure proper language and cultural sensitivity. “LinguistNow allows RightNow users to spend less time worrying about the management of their content across languages, and more time focused on improving the overall customer experience,” said Heather Shoemaker, LinguistNow Principal and Product Architect.
Other key features and benefits of LinguistNow include the overall improvement of translation quality and consistency; customizable link localization; selective content release across languages; integration of translation memory and the dramatic reduction of cost, risk and time to market. “A product like this is invaluable to automate tedious, error prone and costly manual processes,” remarks Kaarina Kvaavik, Chief Business Officer at ABLE. “We are experiencing a huge demand for LinguistNow from companies within the RightNow client community looking to deploy their content internationally—with the precision and quality only human translations can offer.”
LinguistNow is the leading-edge technology solution and the top choice for dedicated RightNow® Content Administrators and Editors, including SurveyMonkey!
About ABLE Innovations
ABLE Innovations is a US-based, WBENC-certified translation firm specializing in global language services in over 150 languages. ABLE (Advancing Businesses through Language Expertise) provides the innovative technologies, processes and resources needed to reduce translation costs, optimize efficiency and ensure rapid integration into today’s global market.
Contact ABLE for more information on content translation, document translation, website localization, software localization, multimedia localization, interpretation, technology integration and global marketing.
For detailed information, contact +1-603-488-5251 (USA) or visit http://www.ableinnovations.com