Q-Suite ACD built from ground up to complement Asterisk, is a unique full function ACD that scales effortlessly to multiple Asterisk servers.
Fredericton, NB (PRWEB) December 19, 2011
Indosoft Inc., developers of Contact Center Suite for Asterisk telephony platform, announces the release of significant feature upgrades to its ACD for Asterisk. The new enhancements offer unprecedented design flexibility for inbound customer contact operations, by providing advanced call control and call flow management along with skills based routing and queue prioritization.
The new feature enhancements include Ringall Queue notifications, ability to monitor channel activities of calls and, the capability to hold abandoned calls in queues. Ringall Queue notifications allow monitoring, selection and handling of calls from designated queues based on business requirements. The trunk-tracker channel monitor provides details of call activity and call progress for every call including transfers and three-way calls. Together, these two powerful features facilitate implementation of special considerations required in call handling and routing requirements, over and above the standard skills based routing. Call Abandon setting is a new ACD feature that retains call information in a queue for abandoned calls. These calls can be either retained in the same queue or moved to another queue with a different priority for callback.
Whether it is premise based or a Cloud install, Asterisk is one of the most flexible and powerful hybrid PBX for building out a next generation IP telephony platform. Q-Suite ACD built from ground up to complement Asterisk, is a unique full function ACD that scales effortlessly to multiple Asterisk servers. With its flexible call flow builder, skills based routing and detailed real-time reporting, Q-Suite provides all the essential features of a contact center, right out of the box. Combination of Q-Suite ACD and Asterisk changes the game for customer contact operations by providing the most advanced cost-effective contact center ACD and telephony platform.
“With the rapid rise of Asterisk as the telephony platform of choice, customer contact centers are looking for a full featured ACD to complete their Asterisk based deployments,” said James Terhune, Chief Technology Officer at Indosoft. “These new feature enhancements in Q-Suite provide remarkable flexibility in creating and setting up unique call workflow and call control. For organizations wishing to use Asterisk for their verticals, Q-Suite ACD through its API, allows implementation of powerful agent/operator consoles with call routing capability that transcends skills based routing.”
With a rich experience in Computer Telephony Integration (CTI), Indosoft has invested many years in developing its unique and powerful contact center ACD for Asterisk telephony. Q-Suite provides rich ACD functionality, including Skills Based Routing, Queue Prioritization, Hot Desking, Real-time Call Control, Queue Overflow Management, Supervisor Alerts and Detailed CDR with Real-time and Statistical Reporting.
About Indosoft Inc.
Indosoft Inc. is a global provider of contact center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over ten years. Indosoft licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has also been making available Q-Suite for private label contact center technology solutions.