Dealerships have tried chat in the past with little or no results, mostly because the focus has been on technology, not personnel and process. Internet car buyers are savvy and sophisticated and should be handled as such. They need to receive the same level of service as they would on the showroom floor. ActivEngage ensures this through its proprietary business process and certified personnel.
ORLANDO, Fla. (PRWEB) March 31, 2008
On average, over 98% of customers take no action during their visit to an auto dealer website. With ActivEngage a highly trained sales team offers live chat communication over the web to assist website visitors. It handles the entire process on behalf of the dealership and enables dealers to engage these customers as they currently do over the phone and in the showroom. Dealerships using ActivEngage typically triple the amount of leads they receive from their own websites.
Jim Behar of Phil Smith Automotive Group commented, "Using ActivEngage has increased our leads, which in turn gives us additional sales opportunities. It allows us to be more efficient and effective with our current site traffic while additionally offering our website visitors a concierge level of service. They are a great company with very knowledgeable staff whose sole focus is to make our business better. Their depth of BDC and Internet experience made this a no-brainer for me. ActivEngage ensures that you can capitalize on every opportunity when people visit your dealerships website."
ActivEngage proactively works to engage shoppers on the dealer's website and lets them know that professionally trained staff are there to help. The service promotes a dramatic increase in overall lead and sales volume by improving online sales conversion rates, maximizing each visitor experience and transferring this great online experience onto the showroom floor. Dealers can gain insight into customers like never before, helping to convert more website visitors into active prospects.
Dealership websites have proven to be the best source for leads with the highest conversion rates, and ActivEngage enhances this by providing powerful, personalized concierge service for each visitor. The solution lays right onto the existing website and provides dealers with a way to improve sales without having to change the entire way they do business.
ActivEngage turns a dealership website into a sales prospect machine. It provides the dealer with real time user statistics, key word analysis, powerful reporting and insight to help make their website more efficient and produce more sales. ActivEngage lets dealers see exactly how Internet shoppers are using the site, which pages need to be improved to produce stronger results etc., enabling a consistent improvement of the dealer's web site business.
The service targets customers by launching finely tuned marketing messages based on the website visitor's behavior patterns. It encourages the customer to take action. This results in more qualified leads from the dealership's website. As ActivEngage continues to be used, the business intelligence improves, converting an increasing number of website visitors into leads, while also offering the website visitor unparalleled service.
Today's Internet shopper demands a higher level of service and care. Industry veterans and technology experts Ted Rubin and Todd Smith developed ActivEngage to provide dealers with a powerful tool to reach inside their existing websites. Their combined experience in automotive BDC, Internet training and marketing has led to the development of a service that laser targets a dealer's online shoppers with exactly the right message at the right time to produce the right response. It enables dealers to sell more cars through their websites by successfully moving website browsers into active shoppers.
Company co-founder Ted Rubin stated, "Dealerships have tried chat in the past with little or no results, mostly because the focus has been on technology, not personnel and process. Internet car buyers are savvy and sophisticated and should be handled as such. They need to receive the same level of service as they would on the showroom floor. ActivEngage ensures this through its proprietary business process and certified personnel."
For more information about ActivEngage please visit http://www.ActivEngage.com.
About ActivEngage: (http://www.ActivEngage.com)
ActivEngage's proprietary business logic was designed in dealerships to meet the needs of sophisticated automotive shoppers. It laser targets each website visitor with the exact right message at the exact right time to get them to take action. The system has been strenuously tested for every type of dealership. It works because the company founders have over 30 years of retail automotive and technology experience, giving ActivEngage a true 360 degree understanding of the needs of automotive shoppers. Partnering with ActivEngage increases lead generation and offsets the increasing marketing costs associated with the sale of new and pre-owned automobiles. ActivEngage offers concierge-level service to website visitors that helps make each website visitor's experience enjoyable and uncomplicated, thereby increasing the value of dealership websites through better lead generation.