At ATM Web Design, our customers depend on us for their business IT needs, from Web site design and development to hosting and technical support, so it's critical that our backend infrastructure is always up and running
HOUSTON (PRWEB) December 16, 2008
Alpha Advanced Services are designed to supplement the administration and maintenance of customers' self-managed dedicated servers and to create the optimal management plan for their businesses. With these add-on management services, customers can lower their operational costs and add to or improve the security and availability of their hosted environments.
"We've heard from many of our customers that they don't have the staff or time required to focus on the maintenance, security or backup of their servers," said Todd Mitchell, The Planet's general manager for advanced services. "Alpha Advanced Services fills that gap, so customers can leave the management of their servers to a team of knowledgeable IT professionals. With the expansion of our Advanced Services to the Windows platform, even more customers can reap the benefits of these individual management modules and choose the solution combination that works best for their business requirements."
"At ATM Web Design, our customers depend on us for their business IT needs, from Web site design and development to hosting and technical support, so it's critical that our backend infrastructure is always up and running," said Andrew Oldroyd, owner of ATM Web Design (http://www.atmwebdesign.ca). "Planet Alpha Advanced Services provides us with additional support and service for our servers, the lifeblood of our business. Their dedicated team of professionals ensures that our servers are consistently backed up and operating properly, which frees up valuable time that we can use to focus on growing our business."
About Alpha Advanced Services
Customers can purchase individual management modules or any combination of services to supplement the maintenance and administration of their self-managed servers. Alpha Advanced Services lower operational costs, and improve security and availability.
Alpha Managed Backup: Ensures daily backups with continuous monitoring and reaction. Customer data is stored on a high-availability, fault-tolerant storage platform, and customers are alerted when they near the limits of their existing storage space. The solution includes five restores per month.
Alpha Server Monitoring: Provides 24x7x365 monitoring of up to 15 services and processes every five minutes, including rapid reactive response with customized escalation procedures. In the event a server should go down, customized remediation ensures someone is waiting and ready to get the server back online immediately. Customers receive both weekly and monthly uptime reports.
Alpha Server Security: Provides all the requirements for ongoing server security management, making certain servers are safely deployed, and remain patched and secure throughout their lifecycle. Using industry best practices for system security, customers can take advantage of server hardening, as well as security patch management and weekly vulnerability reports, with unlimited access to a team that can resolve security incidents.
Alpha Server Administration: Provides on-demand administration, general system administration services, migration and custom-issue resolution, which allows customers to use services as required or as part of a bundled package.
For more information on Alpha Advanced Services, please visit the Web site at http://www.theplanet.com/alpha-advanced-services/.
Through Dec. 31, the first month of service is free for Alpha Managed Backup, Alpha Server Monitoring, Alpha Server Security or the Alpha monitoring and security bundle. To learn more, go to
About The Planet
The Planet is the leading provider of On Demand IT Infrastructure solutions, hosting more than 25,000 small- and medium-size businesses and 14.1 million Web sites worldwide. The Planet Alpha division provides the widest array of self-managed dedicated servers and advanced services backed by 24x7x365 support. The Planet Northstar Managed Hosting division combines a proactive methodology and seasoned IT experts to deliver a fully managed hosting solution. With the best choice of servers, software tools and world-class support, backed by state-of-the-art facilities and an enterprise-class network, The Planet turns IT into a powerful competitive advantage that enables customers to grow their businesses. For additional information, visit http://www.theplanet.com.