Our bottom line is our customer and it is our goal to satisfy them. If everybody works together with synchronized documentation, the process will be smooth and the customer will be happy.
Marion, Indiana (PRWEB) April 30, 2014
Advanced Cabinet Systems (ACS) has developed a plan to improve their front end process. Ramona Prochnow, Financial Controller at ACS, has taken lead on this project with a goal to improve customer satisfaction by developing a smoother process from initial contact to invoicing. One of the biggest steps ACS has taken is to improve their front end process by synergizing departmental processes in phases.
“When we first started the project, we realized there are 8 phases from the start to the end of a job. Production doesn’t even come in until phase 7. There is a lot of information needed in the front end to make production flow smoothly, and small things can make a big difference later on,” explains Prochnow.
ACS expects to implement the first leg of their improved process by the end of summer 2014 and will continually refine the process.
As part of their improved front end process, ACS has developed their Front End BIDspec form, an updated version of their request for quote form. The new form includes more detailed information, is easier to use, and provides clients and casework dealers with helpful information to ensure the best quote possible and that the job fits the ACS model.
Prochnow has been working with each department refining the steps they take during their portion of each phase, ensuring the process is executed in the proper order. Documentation checklists will be utilized during each phase of the ACS process.
“Our bottom line is our customer and it is our goal to satisfy them. If everybody works together with synchronized documentation, the process will be smooth and the customer will be happy,” continues Prochnow.
ACS plans to utilize the synchronization capabilities of Sage 100 Contractor whenever possible.
For more information about Advanced Cabinet Systems, visit their website at http://www.advancedcabinetsystems.com. To download the ACS BIDspec form, visit http://www.advancedcabinetsystems.com/bidspec-form.
Advanced Cabinet Systems is located in Marion, Indiana and has been manufacturing casework products since 1983. Their facility practices LEAN manufacturing and has received AWI Premium Certification. Their retail fixture division specializes in custom store fixtures, floor plan layout, feature and focus displays, and cashwraps. The architectural casework division specializes in Division 12 casework and Division 6 millwork and solid surface fabrication. Advanced Cabinet Systems is a proud supporter of the Grant County Economic Growth Council. For more information on their product lines and company, visit http://www.advancedcabinetsystems.com or contact Marc Dunker at (765) 677-8000 or email mdunker(at)advancedcabinetsystems(dot)com.