That’s how we grew from those humble beginnings at Ratical Tops to the global leader in air-suspension kits. But AirBagIt is also about superior customer service.
Mesa, Arizona (PRWEB) March 03, 2012
Mesa, Arizona based auto-parts retailer, AirBagIt has launched a new online educational forum designed to help customers understand the technical and intricate world of towing kits.
Alongside its new, informative “Knowledge Base 101,” a database overflowing with definitions and directions designed to help customers understand their new parts and gain optimal performance; AirBagIt this week premiered its specialized “Towing Kits Knowledge Base,” an in-depth exploration of towing kit installations and procedures.
“In any industry, on any level, even the best products have to be installed properly, or they’ll never work,” said AirBagIt President Joe Morrow. “That means truly understanding every parts purpose and functionality before you even attempt to plug it in. We designed the ‘Towing Kits Knowledge Base’ to give customers that exact level of detail and wisdom, so they’ll be able to install our towing kits and get the best possible use out of them.”
“Towing Kits Knowledge Base” includes numerous photographs, cautionary tales about installation mishaps and one-on-one comparisons between AirBagIt products and competitors kits. In addition, the towing forum presents intricate problems that may arise when installing a towing kit as well properly tested solutions.
Visitors will also find links to Off-Road Magazine and 8-Luds Magazine articles on AirBagIt’s exclusive 4Link and Fifth-Wheel towing kits, as well as real-life customer testimonials and customer videos unveiling the AirBagIt towing kits in action.
“We covered just about every part and product we carry in our ‘Knowledge Base 101,’ but we thought it was important to offer some additional knowledge when it comes to our towing kits,” Morrow said. “Towing kits are among our most popular products, and we want our current and future customers to know exactly what sets them apart – and to understand that proper installation and maintenance is absolutely critical to their performance.”
AirBagIt first launched in 1987 under the name of Ratical Tops, a company specializing in assembling convertible tops for most truck brands of the day. In 1992, the firm expanded its specialty lines to include air-suspension systems and other products; that same year, it incorporated as AIM Industries, originator of the AirBagIt and Chassis Tech brands.
The revamped Web site and customer-friendly tutorials are the latest innovations to be introduced by AirBagIt and Chassis Tech over the last 20 years.
“We’ve always been about innovation,” Morrow said. “That’s how we grew from those humble beginnings at Ratical Tops to the global leader in air-suspension kits. But AirBagIt is also about superior customer service. You can’t just throw products out there and hope home mechanics understand them, so we offer these special databases to help our customers understand the best ways to get the most out of AirBagIt and Chassis Tech products.”
For more information on AIM Industries or the AirBagIt and Chassis Tech brands call (800) 842-8789.
AirBagIt has been the leader of aftermarket air-suspension kits since 1992. Along with the Chassis Tech line of products, AirBagit offers a full line of suspension kits, tow kits, spindles, lambo doors, 4Link kits, train horns and more. The Mesa, Arizona-based retailer ships over 3,000 packages each week and offers a 100-percent refund for unused parts returned within 30 days of purchase, plus a full warranty on all non-electrical parts for as long as the buyer owns them (and a 90-day warranty on all electrical parts).
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