Vector BPO Introduces AllShoring™

Share Article

The combination of at-home and offshore workforce provides enhanced call center options and profitability for mid-size organizations

AllShoring™ allows clients to take advantage of the savings and improved service offered by homeshoring, the high quality and value experienced when offshoring to the Philippines, or to seamlessly blend both models for optimal performance and value.

Vector BPO, a leading American-owned and managed contact center outsourcer with operations in Cebu, Philippines has expanded its services to include the rapidly growing at-home call center market.
As a result of significant advances in contact routing technology, operating a call center with at-home agents (often referred to as “homeshoring”) has become a viable alternative to the traditional “brick & mortar” model and in some cases, the only affordable alternative to offshoring. Homeshoring companies such as Alpine Access, Arise, and LiveOps have experienced significant growth in the enterprise market.
AllShoring™ allows clients to take advantage of the savings and improved service offered by homeshoring, the high quality and value experienced when offshoring to the Philippines, or to seamlessly blend both models for optimal performance and value.
“Until now, only the largest providers have offered blended solutions, and only to enterprise clients” said Tom Milligan, executive vice president of Vector BPO and co-founder of eCallogy - the pioneer in the at-home call center industry chosen to handle the inbound calls for the Salt Lake City Winter Games in 2002. “AllShoring™ fills a significant gap in our industry and creates options that simply didn’t exist, or weren’t financially viable, for the mid-market.”
Key benefits of AllShoring™ with Vector BPO:

  •     Value: Save 30-60% over traditional brick & mortar models
  •     Quality: Take advantage of highly-educated, mature, English-speaking Agents in the Philippines, the United States, or both
  •     Business Continuity: Because of the geographically diverse workforce, catastrophic events have virtually no effect on operations

“Since its inception, Vector’s mission has been to level the playing field by providing enhanced contact center services to mid-size organizations,” remarked Paul Flannery, CEO of Vector BPO. “AllShoring™ is an important advancement for the mid-market.”

About Vector BPO:

Vector BPO specializes in helping mid-market clients and partners create and enhance customer loyalty through the proper use of technology and human capital in the call center and all other touch points. Their services and philosophies combine to improve processes, service, and profitability. To learn more about the company, visit http://www.vectorbpo.com.

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Tom Milligan
Visit website