Orange County, CA (PRWEB) November 06, 2012
Bold expansion for Alterra Pest Control pays off: Alterra has set a national record of 53,000 new customers in a single summer—an extraordinary feat for the pest control industry. When Alterra Pest Control recently opened up 13 new markets, they had set a specific goal of attracting 50,000 new customers in 2012. In May alone they added over 10,000 new customers and were well on their way to meeting their goal. As the summer progressed, it soon became clear that they would far exceed their original goals. Alterra is the first company of its kind to accomplish such phenomenal growth in such a short period of time.
This summer, due to an uncharacteristically warm winter, southern California saw an increase in pests such as Argentine ants, black widow spiders and rodents. As the pests began to increase, Alterra Pest Control anticipated that their new customers would also increase; and increase they did. The Orange County and Inland Empire areas contributed over 4,800 new customers to Alterra’s incredible record-breaking growth.
It was important to Alterra to be able to support their new customer base with progressive, environmentally responsible pest control as well as to increase the quality of their customer’s lives with every Alterra interaction. In an effort to achieve this goal, Chief Customer Officer Derrick Royce developed an extensive training program for Alterra’s operations teams.
“This year we significantly fine-tuned our training programs for both the sales and operations teams. We have completely revamped our process manuals, training videos, and weekly technical trainings. We are also grateful to our Chief Customer Officer, Derrick Royce, for developing Alterra University, a wide variety of customized trainings to help improve overall customer service.” –Vess Pearson, President
Alterra Pest Control has never made a secret of their growth-goals, but they were aiming for a specific kind of growth for their company: better, not just bigger.
“Alterra’s goal for 2012 was to build a better company, not just a bigger one,” says CEO, David Royce, about his company’s rapid growth. “Alterra’s family environment and core values help to strengthen our team’s willingness to WOW customers, promote referrals and feel part of something special on a daily basis. We give all the credit to this summer’s Alterra service team and the many long hard hours put in to make this extraordinary achievement possible.”
With quality business practices, focus on improving their customers’ quality of life, and environmentally responsible techniques for pest control, this company is primed for even more success and growth. To learn more about what makes Alterra great, go to Alterra’s website at http://www.alterrapest.com/about_us
Alterra provides residential and commercial pest control services to over 400 cities nationwide (in 13 major markets). Alterra is accredited with the Better Business Bureau (BBB), and specializes in environmentally responsible pest control solutions. Alterra is also a proud partner of the United Nation’s Foundation “Nothing But Nets” which helps stop the spread of Malaria transmitted by mosquito bites. Alterra dedicates a portion of company profits annually to “Nothing But Nets” providing insecticide-treated bed nets to help save the lives of millions in underdeveloped countries.