Our customers and their subscribers made it clear that they preferred American-based customer service and technical support
Durham, NC (Vocus) July 4, 2010
Element Customer Care announced today that it has changed its name to American Support. The new American Support brand, powered by CSG Systems, represents the company’s commitment to keeping 100% of its employees on American soil from having more than half of its workforce in the Philippines just two years ago. With its all American customer service and technical support team, American Support is ideally positioned to assist video, voice and data companies grow their subscriber base while increasing their ARPU.
"Our customers and their subscribers made it clear that they preferred American-based customer service and technical support," said American Support President Matt Zemon. "For the last two years we have worked hard at finding creative ways to deliver that American experience while maintaining our competitive pricing."
The expanded mission of American Support is to help video, voice and data companies succeed by operating efficiently, consistently and with excellent customer service, making life better for their clients, employees, investors and families while supporting their country.
From coast to coast, American Support’s team provides three primary services for their customers:
- American Subscriber Management: Powered by CSG Systems, American Subscriber Management provides software and services based solutions that help its clients increase revenue by better engaging, billing and transacting with their customers.
- American Customer Service: US-based video, voice and data customer care handling all subscriber phone and email contacts with an emphasis on increasing ARPU and decreasing subscriber churn.
- American Technical Support: US-based technical support and NOC services along with Sigma Systems Device Provisioning Manager, NetOmnia™ Fault and Performance Monitoring and a private label email solution.
"Our company has accomplished the mission implied by our name … we provide American Support to our customers and their subscribers," continued Zemon. "Our new corporate identity better reflects our expanded mission and our commitment to supporting our country through our business."
About American Support, Powered by CSG Systems:
American Support is a Durham, NC-based company whose mission is to help video, voice and data companies succeed by operating efficiently, consistently and with excellent customer service, making life better for their clients, employees, investors and families, while supporting its country.
American Support, powered by CSG Systems, currently supports over 400 cable systems in 29 states.
In January 2008, American Support was named Preferred Billing and Customer Care Provider for the National Cable Television Cooperative (NCTC). American Support was formerly known as Element Customer Care, powered by CSG Systems. For more information, please visit: American Support.
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