Outstanding customer service across our entire organization is critical to our success
Durham, NC (Vocus) July 22, 2010
Windjammer Cable has expanded its relationship with American Support, powered by CSG Systems, to include complete subscriber management services, technical support and 100% United States based customer service.
"Outstanding customer service across our entire organization is critical to our success", says Phil Spencer, Windjammer CEO. "American Support is helping us deliver a first class customer service experience to our customers."
Through a workforce spread out across the United States, American Support provides customer service, dispatch, technical support, marketing implementation, reporting, CSG Systems billing and customer management for Windjammer Cable.
"American Support, powered by CSG Systems, enabled us to expand from a few thousand subscribers to over 60,000 subscribers virtually overnight," said Phil Spencer, CEO, Windjammer Cable. "With American Support completely supporting our customers with customer service and technical support, as well as functioning as our billing back-office, we are able to focus on field operations and marketing activities to increase the quality of our offerings and the amount of customers we are servicing."
“The Windjammer Cable management team is completely committed to providing an excellent subscriber experience for their customers" said Matt Zemon, President, American Support. "American Support is honored to be able to work with them to realize their vision."
Windjammer Cable delivers entertainment and telecommunication services and a full complement of digital cable, high speed Internet and digital phone service. Windjammer Cable brings their subscribers years of cable experience and promises to offer dynamic programming and friendly, reliable service. Because of their commitment to customer service, Windjammer has chosen to provide a 100% United States based customer service experience for their customers.
About American Support: Powered by CSG Systems
American Support is a Durham, NC-based company whose mission is to help video, voice and data companies succeed by operating efficiently, consistently and with excellent customer service, making life better for its clients, employees, investors and families, while supporting its country.
American Support, powered by CSG Systems, currently supports over 400 cable systems in 29 states.
In January 2008, American Support was named Preferred Billing and Customer Care Provider for the National Cable Television Cooperative (NCTC). American Support was formerly known as Element Customer Care, powered by CSG Systems. For more information, please visit: American Support.
From coast to coast, American Support’s team provides three primary services for its customers:
*American Subscriber Management: Powered by CSG Systems, American Subscriber Management provides software and services based solutions that help its clients increase revenue by better engaging, billing and transacting with their customers.
*American Customer Service: US-based video, voice and data customer care handling all subscriber phone and email contacts with an emphasis on increasing ARPU and decreasing subscriber churn.
*American Technical Support: US-based technical support and NOC services along with Sigma Systems Device Provisioning Manager, NetOmnia™ Fault and Performance Monitoring and a private label email solution.
About Windjammer Cable
Windjammer Cable offers their subscribers in primarily rural areas upgraded services and a full compliment of digital cable, high speed Internet and digital phone. For more information, please visit: Windjammer Cable.
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