Android Service Desk Now Available on Google Play for LiveTime Help Desk and Service Manager

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LiveTime’s Android client, available now on Google Play, enables Google Android tablets and phones remote, mobile access to LiveTime’s Cloud (SaaS) and on-premise ITSM Service Desk and Help Desk.

Android Service Desk available now on Google Play

LiveTime’s Service Manager and Help Desk Android client, available now on Google Play

The LiveTime Android application has been developed natively using LiveTime’s rich web services infrastructure.

LiveTime Software, a leading provider of SaaS and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, today announced the general availability of its native Android client on Google Play. Supporting Android 2.2 or later, including Android tablets and phones, it provides mobile access to both the SaaS and on-premise solutions provided by LiveTime Software, including Novell Service Desk. The Android client requires LiveTime Service Manager or Novell Service Desk 7.0 or later.

With the LiveTime Android client, organizations can manage all service requests, incidents, problems, changes, and deployments remotely. It enables users to communicate directly with customers and monitor SLA achievement from your mobile device.

LiveTime is used by major organizations to improve overall customer service and provide visibility and process alignment with the business.

The LiveTime Android application has been developed natively using LiveTime’s rich web services infrastructure. The native interface has the benefit of delivering the user experience Android users expect from their mobile device.

Features include:

  • Service Metrics Dashboard
  • Geolocation mapping of customers
  • Request Filters
  • Request History
  • Adding Notes and Time to Requests
  • Request, Incident, Problem, Change and Release Management

LiveTime has been able to transform organizations’ customer service into agile, knowledge-based service delivery using ITIL v3 best practices. By removing the complex customization and training normally associated with ITIL solutions, customers are able to implement LiveTime within weeks of purchasing.

Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any browser, and any database. LiveTime is used by many global 2000 companies such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, Deloitte and Disney.

About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of cloud based, ITIL service management, service desk and help desk software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit http://www.livetime.com

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Darren Williams

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