VICTORIA, BRITISH COLUMBIA (PRWEB) October 31, 2012
Green Bay, Wis.-based company Anser Services has received two industry awards for top-level service from the Canadian Call Management Association (CAM-X), the call center industry’s trade association. A 2012 award for distinction and another for excellence were presented at Cam-X’s 48th Annual Convention, held recently at the Delta Ocean Pointe Resort & Spa in Victoria, BC.
The Call Center Award of Distinction is given to recognize superior service during calls by a call center’s phone agents. A number of U.S. call centers wanted a method by which to measure phone agents’ skills, and CAM-X created a system with independent judges to measure over a six-month period customer relationship management, etiquette, proper call techniques, courtesy, accuracy and response time.
By winning this award, Anser Services demonstrated its ability to perform these and other functions at a level of distinction and in accord with the highest call center service standards.
“We’re proud of this award and happily accept it not just on behalf of Anser Services’ owners and management, but on behalf of every single employee,” said chief executive Allan Fromm. “Our teamwork focus and the high value we place on everyone who works here is how we’ve created a level of service that wins awards.”
Added Fromm, “There’s a lot of competition in the call center industry, and we decided that we were going to make sure our systems and protocols in working for our clients were absolutely top-rate. Service – that’s how you succeed in business today.”
Anser also received the 2012 Award of Excellence at the CAM-X convention. It was the company’s sixth consecutive year winning this award.
As with the Award of Distinction, the Award of Excellence involves independent judges who perform six-month evaluations of call center operations. Criteria includes overall client service as well as accuracy, response time and courtesy on the parts of phone agents. In order to receive this award, a call center must score 80 percent or higher in each category.
Fromm again credited the entire Anser Services team and its “spirit of service” with helping to bring home this award six years in a row.
“We believe that people can perform at the highest levels when given the proper training,” Fromm said. “Our phone personnel, they understand that everything we do, all day long, every day of the year, is done to help our clients succeed. A spirit of service is what has allowed us to be recognized with the Award of Excellence for the last six years.”
About Anser Services
Anser Services was originally founded as Tel-Sec in 1949 and has been owned and managed since 1972 by CEO Allan Fromm. As one of the leading call centers in the United States, Anser Services provides a full menu of functions including telephone answering services, messaging, call-routing, live web chat, voice mail and e-mail, order-taking and lead-generation. The company’s website is http://www.anser.com.