So while the economy is increasing our client base, we definitely notice an adverse effect through statistical analysis of long term customer call volume. For instance, analyzing a population of accounts that have been with us for 5 years or more, we can see an overall trend of markedly lower call volume within the last 8-14 months.
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New York, NY (PRWEB) February 14, 2009
Messages Plus Answering Service today announces record increases in new customer acquisition in lieu of harsh economic times. The company, which has steadily experienced a natural growth trend over the past 50 years, is tracking the last 12 months as posting record numbers of new answering service accounts. "With tough economic times, many companies are closing their doors, losing customers, or restructuring how they do business. Many positions and responsibilities that were once managed by in house employees are being outsourced to answering services," said Cecile Williams, president of Messages Plus Answering Service. "The telephone answering service and call center service industry is thriving, even in this economic downturn. While economic indicators continue to nose dive, our answering service and call center sales are reaching record highs."
Outside of the walls of the phone answering service industry, employers are slashing jobs in record high numbers. Business trend reports state that United States employers have cut jobs every month during 2008. The layoffs and job cuts have benefited the call center industry as companies still need to answer their phones and continue to provide outstanding customer service to their customer base. "Just because businesses need to reduce their staff, it doesn't mean their telephones will stop ringing," said Mrs. Williams. "Now more than ever there is a need for companies to capitalize on every lead and every telephone call and turn it into a sale, while making sure their current customers are kept happy. Understaffed or not, a live voice and outstanding customer service is essential to the growth of any company in any industry. Companies who have opted to cut staff and utilize voicemail have suffered due to the dropped call ratio of automated answer versus live answering. A live voice is essential, and we are providing that to a record number of businesses."
Although Messages Plus Answering Service is seeing amazing growth in the amount of customers, it is important to note the call volumes of many of their existing clients are dropping. "While we have put on more customers in the last year than any other year before, the overall volume of many of our clients is noticeably lower," said Mrs. Williams. "So while the economy is increasing our client base, we definitely notice an adverse effect through statistical analysis of long term customer call volume. For instance, analyzing a population of accounts that have been with us for 5 years or more, we can see an overall trend of markedly lower call volume within the last 8-14 months."
Messages Plus Answering Service is fortunate in that they are thriving in this current economic situation by providing an essential business service. The call center sector has benefited from a troubled economy and employee cutbacks by providing an outsourcing solution which has proven essential to the continued viability of any company. Outsourcing responsibilities to an answering service offers businesses in all sectors the ability to cut costs without sacrificing any aspect that could hurt sales or customer retention.
About Messages Plus Answering Service: Messages Plus a nationwide live telephone answering service for all industries. We answer for your company in your business name and follow your instructions to handle your telephone calls. Our services range from basic phone answering service to complex answering services.
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