AOM approach to be showcased at PEX 2013 conference

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From 21 to 25 January 2013, AOMi’s North American operation will be showcasing the AOM approach at the IQPC’s Process Excellence Week (PEX) Conference, which will be held at the Hilton Orlando Bonnet Creek in Orlando, Florida.

Companies around the globe are racing to exploit process improvement solutions such as Six Sigma and Lean. In doing so, they aim to reduce costs, empower their workforce and serve their customers more effectively. However, these companies are discovering that process improvement solutions are not able to adequately address the challenges faced by front-line managers as they are squeezed between corporate demands and customer satisfaction.

Many organisations have realised that these challenges are due in large part to the inadequate amount of time available to front-line managers to spend managing operations and staff; in some cases as little as 10% of available time is spent on these key activities. These organisations are turning to AOMi for internationally recognised best practices in operations management that allow front-line managers to spend more time actively managing their operations and staff, resulting in significant performance improvements. These best practices are embodied in Active Operations Management (AOM), AOMi’s innovative approach to operations management.

On the third day of this year’s IQPC PEX Conference (23 January) at 12.20pm, Michael Cooper, Program Director at TD Bank, will be presenting a case study entitled ‘Sustainable Capacity Management with a focus on the Customer’. This exclusive session will demonstrate how TD Bank, known as ‘America’s Most Convenient Bank’, is realising the benefits gained from adopting the AOM approach. The case study will explain how the approach has enabled TD Bank to achieve sustainable productivity growth, while reducing operational costs. Over the past year, TD Bank has deployed the AOM approach to nearly 2,000 employees across multiple locations and functions, with measurable positive results.

If you are interested in scheduling a one-to-one briefing with AOMi at the PEX 2013 conference, you will find them at booth 9. Alternatively, please contact Eric Sharpe ( or Chris Garfield (

If you are interested in finding out more about how you can help your front-line managers to spend more time actively managing operations and staff, please see AOMi’s recent white paper (Empowering Front-Line Managers by Professionalizing Operations Management) and webinar (Managers Too Busy Being Busy? Free up Front-line Capacity with a New Approach to Operations Management).

To visit the AOMi website please click here.

About AOMi

Active Operations Management International (AOMi) developed Active Operations Management (AOM™) specifically for service operations. AOM provides organisations with a structured and consistent operations management capability that is the catalyst for achieving operational excellence.

With global operations in six international regions, AOMi is a world leader in the improvement of performance in service operations. AOM has been adopted in over 35 countries by clients who recognise the value of consistent operations management; over 40,000 of our clients’ employees are actively managed by the AOM approach. Reflecting our global reach since forming in 2005, AOMi received the Queen’s Award for Enterprise in 2011.

About AOM™

Developed by Active Operations Management International (AOMi), AOM is an innovative approach to operations management, focusing front-line managers and their staff on achieving quality and service levels at the optimum cost. AOM drives a fundamental and lasting change in management behaviours by concentrating on three aspects:

Method: Defined work practices carried out daily, weekly and monthly, provide structure, consistency and better decision-making across teams.

Skills: Training and coaching supports the 12-to-16-week implementation of AOM and a sustainability programme maintains best practice. Accreditation in AOM skills and competencies contributes towards internationally recognised professional qualifications.

Tools: A powerful, yet easy-to-use, cloud-based applications suite supports AOM-skilled managers.

About IQPC

IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC's large scale conferences are market leading “must attend” events for their respective industries.

IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, and Sydney. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences.

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Libby Coe

Spencer O'Leary
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