New version of award-winning solution delivers automation of application problem resolution process across heterogeneous Windows/Java environments, increased efficiency throughout application lifecycle

HOUSTON (Business Wire EON/PRWEB ) April 28, 2008 -- BMC Software (NYSE:BMC) announced today the availability of BMC Application Problem Resolution 7.0*, the latest version of an award-winning product that offers full automation of application problem resolution processes during development, testing, and support across Microsoft Windows/.NET and Java EE environments.

BMC Application Problem Resolution 7.0 extends BMC's industry-leading Business Service Management (BSM) vision to include the entire IT organization, enabling and streamlining problem resolution processes across platforms and throughout the application lifecycle

BMC Application Problem Resolution automates and accelerates the typically iterative, highly manual process of finding and resolving software defects and reported issues. It records application execution on both the server and the client-side and captures a synchronized, real-time log of user actions, system events, performance metrics, configuration data, and code execution flow – much like a “black box” flight recorder onboard an aircraft captures a real-time record of a flight.

“We expect the latest release of BMC Application Problem Resolution to help us improve our initial application quality, as well as our speed to market,” said Dave Ungerleider, VP of development at PHH Mortgage (Mt. Laurel, NJ). “The new Tester Console makes it easier for our testing team to capture relevant error details and efficiently communicate them to development, which cuts the typical QA churn and eliminates ‘user error’. Also, the ability to sync client and server side recordings in a heterogeneous environment allows us to further ‘remove hay’ from the stack so our developers can identify root causes and fix problems much faster.”

BMC Application Problem Resolution eliminates the need for testers to manually document the problems their testing tools uncover and the need for developers to recreate problems before attempting to resolve them. This efficiency gain results in faster QA cycles with more time to focus on quality. The solution can also be used to capture and analyze issues reported in the production environment.

Enhancements for BMC Application Problem Resolution 7.0 include:

• A single, simple view, BMC Application Problem Resolution Tester Console, which enables QA Testers to control BMC Black Box execution and attach logs to defect reports in a mixed Windows and Java EE environment.
• Support for recording of Microsoft Windows Vista, Internet Explorer 7.0, and Microsoft .NET Framework 3.0, and integration with Microsoft Visual Studio Team System, which will streamline use and provide further efficiency gains, with additional connectors becoming available at a later date.
• Enhancement of BMC Black Box recording technologies and analysis views to provide further acceleration of the application problem resolution process.
• Ability to record and troubleshoot applications running on the Apache Tomcat application server.

“BMC Application Problem Resolution 7.0 extends BMC’s industry-leading Business Service Management (BSM) vision to include the entire IT organization, enabling and streamlining problem resolution processes across platforms and throughout the application lifecycle,” said Tom Schodorf, vice president and general manager of BMC’s Identify business unit. “With BMC Application Problem Resolution, development teams can focus their limited cycles on creating enhanced, feature-rich business services and resolving production issues with greater efficiency.”

About BMC Software

BMC Software is a leading global provider of enterprise management solutions that empower companies to automate their IT and align it to the needs of the business. Delivering Business Service Management, BMC solutions span enterprise systems, applications, databases and service management. For the four fiscal quarters ended December 31, 2007, BMC revenue was approximately $1.7 billion. For more information, visit www.bmc.com.

In May 2006, BMC acquired Identify Software Ltd., creators of the AppSight Application Problem Resolution System. Today, over 1,000 global enterprises and independent software vendors (ISVs) rely on BMC Application Problem Resolution to improve staff efficiency, enhance application functionality and quality, and accelerate software project delivery dates. Learn more at www.identify.com or call 1 800.364.5467.

*Formerly known as BMC AppSight Application Problem Resolution System.

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