Barnes-Jewish Hospital Launches Mobile Appointment Abandonment Solution Powered by 3Cinteractive

Largest Hospital in Missouri Using Mobile to Improve Patient Communication and Reduce Missed Revenue

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3Cinteractive mHealth Solutions

3Cinteractive mHealth Solutions

Mobile offers the potential to greatly reduce communication barriers through the delivery of personalized, one to one interactions with patients, leading to better health outcomes and reduced health care spending.

Boca Raton, FL (PRWEB) October 11, 2011

3Cinteractive®, a leading provider of cloud-based mobile software and services for the Fortune 1000, announced Barnes-Jewish Hospital has launched a mobile appointment abandonment solution to reduce missed or canceled appointments which cost the hospital revenue and hinder the delivery of proper care to patients. Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and the largest private employer in the St. Louis region.

Barnes-Jewish has been recognized on the honor roll of America’s Best Hospitals for 19 consecutive years by U.S. News & World Report. Continuing its tradition of offering cutting edge care, Barnes-Jewish has integrated mobile into its existing patient management system, in an effort to better communicate with patients.

Effective communication is key to solving many of the challenges that face health systems today. Mobile offers the potential to greatly reduce communication barriers through the delivery of personalized, one to one interactions with patients, leading to better health outcomes and reduced health care spending.

"With “no show” rates in the U.S. as high as 35%, missed or canceled appointments can cost the typical hospital millions annually in lost revenue," said Barry Hix, General Manager of Healthcare Solutions at 3Cinteractive. "When secondary costs such as lost staff productivity and unnecessary future medical care are accounted for that number soars even higher."

Mobile appointment abandonment solutions help:

  •     Reduce missed or canceled appointments
  •     Backfill canceled appointments
  •     Minimize lost revenue
  •     Boost staff efficiency
  •     Increase patient satisfaction
  •     Improve patient medical outcomes

The initial launch of Barnes-Jewish’s appointment abandonment solution was in their OB/GYN clinic and will soon be rolled out to other medicine and surgical ambulatory clinics. This is the first step in Barnes-Jewish’s initiative to leverage the reach and power of mobile technology. Barnes-Jewish is partnering with 3Cinteractive (3Ci), which provides mobile health solutions for some of the most respected names in healthcare. 3Ci’s mHealth solutions currently touch millions of patients a month.

About 3Cinteractive®
3Cinteractive® (http://www.3Cinteractive.com) provides integrated mobile software and services that help businesses communicate with consumers on their mobile device. Our mobile business solutions improve efficiencies by extending operational and CRM processes to the mobile channel. 3Ci’s cloud-based mobile platform – Switchblade® – allows businesses to deliver mobile solutions on any handset or carrier, using integrated mobile technologies such as messaging, voice, mWeb and smartphone apps. And our XaaS services suite makes it easy for businesses to deploy and maintain effective mobile business solutions. 3Ci is an active member of the CTIA and Mobile Marketing Association and is listed as one of the top ASPs by the Common Short Code Administration.

About Barnes-Jewish
Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and the largest private employer in the St. Louis region. An affiliated teaching hospital of Washington University School of Medicine, Barnes-Jewish Hospital has a 1,800 member medical staff with many who are recognized as "Best Doctors in America." They are supported by residents, interns and fellows, in addition to nurses, technicians and other health-care professionals.

Recognizing its excellent nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a "Magnet Hospital" by the American Nurses Credentialing Center (ANCC). The Magnet Award is the highest honor awarded for hospital nursing by the ANCC.

Barnes-Jewish Hospital was created by the 1996 merger of Barnes Hospital and The Jewish Hospital of St. Louis. Each hospital brought a rich tradition of excellence. Barnes Hospital opened in 1914 and became one of the first medical teaching centers in the United States. Jewish Hospital opened in 1902 to care for St. Louis’ growing immigrant population. Barnes-Jewish Hospital is a member of BJC HealthCare, one of the nation’s largest health-care organizations.

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