Further, iConfirm is more secure and less prone to human error in terms of dialing and passing along accurate information.
(Vocus) February 10, 2010
IVR Technology Group, a leading provider of intelligent voice response services and solutions, has introduced iConfirm, a feature-rich, streamlined approach to automated appointment reminder services. The system features, a pleasant sounding voice that provides a confirmation of the exact day and time of the appointment along with and specific appointment information directly to the called party. Designed to move away from the widespread “mechanized” approach to automation, iConfirm represents the next generation appointment reminder services.
“Because iConfirm is a virtual person and not a human, the message delivered is consistent, pleasant, and always timely and at a rate that is considerably less – all of which is a constant challenge when using live resources to complete appointment reminders” proclaims ITG’s President, Mike Byrne. “Further, iConfirm is more secure and less prone to human error in terms of dialing and passing along accurate information.”
Always available, online and ready 24 hours a day, 7 days a week, iConfirm is capable of handling large and small appointment surges, allowing users to make contact without the concern of not having enough human labor to complete the calls. John Crouthamel of ITG says “Because of iConfirms reduction in operating expenses, by as much as 60%, users can now access state-of-the-art technology that may have been cost prohibitive in the past.”
Using the latest in client/server technology, iConfirm can interface with host databases for seamless integration with the appointment reminder service module hosted at ITG. iConfirm appeals to users need for instant access to information by providing up-to-the-minute statistics and options like appointment confirmation, transfers to the local office and instant reporting direct from the world wide web.
IVR Technology Group is a service company with unparalleled experience in providing intelligent communication solutions using interactive voice and web response technologies. IVR Technology Group provides technology solutions to client’s marketing challenges.
For more information, call John Crouthamel, toll free, at 877.664.2887.