Customer renewals are essential to the continued growth of the company. The ARCOS renewal rate is 100% over the past five years, which is a tribute to all areas of the company, particularly our customer service and development departments.
Columbus, OH (PRWEB) September 2, 2009
In unprecedented economic times for utilities and other U.S. businesses, Consumer's Energy and Kansas City Power & Light, renew their SaaS service contracts with ARCOS, Inc. for multiple years.
Mitch McLeod, President, ARCOS, Inc. states - "Customer renewals are essential to the continued growth of the company. The ARCOS renewal rate is 100% over the past five years, which is a tribute to all areas of the company, particularly our customer service and development departments." ARCOS Customers not only enjoy the operational benefits of ARCOS dispatch, scheduling, and callout rule enforcement consistency, but also substantial reductions in O&M expense, recovered meter revenue, customer satisfaction, employee and public safety and reduced CAIDI.
ARCOS is now being used by more than 40 electric and gas utility companies throughout the United States to manage their crew callout and resource planning processes. To find out more about the operational and financial benefits of ARCOS visit http://www.arcos-inc.com.
About ARCOS, Inc.
ARCOS, Inc., located in Columbus, Ohio, was founded in 1993 as an Interactive Voice Response (IVR) consulting and custom application development company. The ARCOS System is the most widely used automated crew callout solution in the industry with 40 utility operating companies; over 40,000 field service employees, over 2,000,000 callout phone calls per year; 200,000 callout events per year; 260,000 positions filled and 71% average acceptance rate.
ARCOS is currently used by the top 5 Fortune 500 utilities. ARCOS Crew Callout provides a high-performance, web-based communication and response platform that automates the complex crew callout process and enables instant notification, tracking of employees and utility worker resource management. From turnkey to complete configuration and customization, an ARCOS Crew Callout solution exists for every size utility.
About Consumers Energy
Consumers Energy is one of the nation's largest combination utilities, providing electric and natural gas service to more than 6 million of Michigan's 9.5 million residents, in all 68 counties of Michigan's Lower Peninsula. Consumers Energy is the principal subsidiary of CMS Energy, an international corporation that is a leader in energy infrastructure businesses.
Kansas City Power & Light - Operating from headquarters in Kansas City, Missouri, KCP&L has evolved into a full-service energy provider and resource. The company was founded in 1882 and has become one of the Midwest's most affordable energy suppliers because of our leadership in fuel procurement, plant technology and efficient power production and distribution.
KCP&L services more than 800,000 customers in 47 northwestern Missouri and eastern Kansas counties - a service territory of approximately 18,000 square miles. Delivering that power requires 3,300 miles of transmission lines, close to 25,000 miles of distribution lines and 322 substations.
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