San Diego, CA (PRWEB) October 02, 2012
AIG Direct, a nationwide leader in marketing direct-to-consumer term life insurance products, now encourages consumers to communicate directly with the company via social media.
AIG Direct is a marketing division of Matrix Direct. The company developed the “Ask an Expert” feature as part of an ongoing commitment to assist consumers and answer questions in a convenient, timely manner.
Ask an Expert
By clicking on the “Ask an Expert” links on AIGDirect.com, consumers are directed to a webpage on the site where they can choose to message the company through Facebook. A company representative monitors the site during regular business hours and responds directly to consumers.
Consumers have been using the “Ask an Expert” social media option to address customer service issues, such as:
- Asking about the different types of term life insurance and which may be best for them.
- Checking on the current status of their pending term life insurance policy application.
- Contacting the company’s customer service or sales departments.
- Giving feedback on AIG Direct products or services.
Term life insurance consumers who are active on Facebook will find the new AIG Direct “Ask an Expert” feature to be a convenient, fast and easy way to get answers to their questions or concerns about life insurance.
About Matrix Direct
Matrix Direct, Inc. is one of the country’s leading life insurance agencies. Over six million Americans have contacted Matrix Direct for the best term life insurance quotes. Matrix Direct, Inc. is a subsidiary of American General Life Insurance Company, Houston, TX and an affiliate of The United States Life Insurance Company in the City of New York, NY, NY. Agency services provided by Matrix Direct Insurance Services in CA (#0B57619), ME, MA, and OK; Matrix Direct Insurance Agency, Inc. in UT; and Matrix Direct, Inc. in AR(#246412) and all other states, except SD.