American Speech-Hearing-Language Association Sees 200% Improvement in Credentialing Process with Avectra and Agilutions

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Customized Credentialing Solution Built On Avectra’s netFORUM Enterprise Combines Automation and Process Improvements for Faster Service

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The flexibility of netFORUM Enterprise enables partners such as Agilutions to build functionality that extends an already robust system so it can be customized to meet even the most complex requirements. The results, primarily the success of our customers, speak for themselves.

Avectra, the leading provider of web-based association management software (AMS), announced results today from the implementation of a custom credentialing solution designed for the American Speech-Hearing-Language Association (ASHA) by Agilutions -- an Avectra implementation and solutions partner.

To manage the more than 6,500 certification applications received each year, Agilutions conducted an in depth process and technology consultation with ASHA and implemented the Agilutions Credentialing Solution, a custom netFORUM Enterprise module.

The new system has significantly reduced the time from receipt of the certification application to review from an average of 21 days to 4 days -- an improvement of more than 200%. It has delivered not only faster response times but also flexibility, reduced financial risk, improved communications and improved member service.

Other results of the new process include:

  • Reduced processing time by more than 75%
  • Reduced inquiries regarding application receipt and status
  • Faster processing of payments for applications
  • Real time evaluation of an applicant’s compliance
  • Enabled additional application processing and improved performance without additional staff

''Being credentialed by ASHA is not just another association product, it is critical for our members’ professional development and livelihoods,'' said Mike Guerrieri, information systems director at ASHA. “By improving our response time and service we not only create member value, we help them meet their professional goals. Our partnerships with Avectra and Agilutions are key components of enabling our member’s success.”

Agilutions Credentialing Solution was built to standardize and streamline the processes and procedures the ASHA staff uses to manage and support applicants in receiving the CCC-SLP and/or CCC-A certifications. The solution is configurable and designed to accommodate the multiple paths an applicant can take to achieve certification. The solution also collects critical data for the various milestones of the process to assist ASHA staff in monitoring applicants’ progress, identify bottlenecks, and determine the overall effectiveness of the process.

Agilutions Credentialing Solution was built for ASHA using the netFORUM Tookit that provides netFORUM Enterprise clients with the unprecedented ability to extend, integrate and configure their association management software, all without leaving the upgrade path. “The netFORUM Toolkit is the perfect tool because it allows us to tailor a solution to the specific needs of our clients while leveraging the strengths of the netFORUM Enterprise association management software,” said Stephen Spruce, chief technical officer and solutions coach for Agilutions.

Agilutions consulting services provided gap analysis, process reengineering and technology consulting that drove the development of the solution.

“Avectra’s partner program provides powerful, but flexible opportunities to maximize an association’s growth and profitability. Now, more than ever, our customers use this ever-expanding resource to exceed the ever changing needs of their members and their business,” said Patrick Dorsey, vice president of marketing for Avectra. “The flexibility of netFORUM Enterprise enables partners such as Agilutions to build functionality that extends an already robust system so it can be customized to meet even the most complex requirements. The results, primarily the success of our customers, speak for themselves.”

For more information about Avectra’s netFORUM Enterprise association management software or to sign up for a free online demonstration, visit http://www.avectra.com/livedemo .

About Agilutions

Agilutions (pronounced a-jel-u-shens) is an Avectra Implementation Partner that utilizes expertise in technology, consulting and analysis to create agile solutions that turn great businesses into even better ones. Specializing in working with professional membership associations and credentialing organizations, Agilutions offers a boutique-type client experience that centers on quality, customer service and results. To learn more visit http://www.agilutions.com or call 303.298.8562

About netFORUM Team & Pro

netFORUM Team & Pro are Avectra's 100% Web-based association management software solutions. With complete association management functionality, both products are designed and configured to meet association needs without the cost or complexity of customization. The release of Avectra Social Community provides netFORUM Team and Pro customers with social networking tools designed to improve the organization’s business, recruitment efforts, member communications, and results by inspiring conversations with and between members, building long-term loyalty, and forging deeper relationships with their members.

With Avectra's on demand SaaS (software-as-a-service) model, netFORUM Team & Pro are accessible at any time, from anywhere. There's no hardware to buy or software to install. And customers can rest assured knowing that their data is safe, as all Avectra solutions run in a secure, world-class hosting facility with complete system redundancy, fail-safe power systems and full database backup.

About netFORUM Enterprise

netFORUM Enterprise is Avectra's hosted, enterprise level association management that delivers advanced association management tools and the ability to be customized to meet the most complex business needs -- all while remaining on the upgrade path.

With more than 30 modules designed for complete association management and Avectra's on demand SaaS (software-as-a-service) model, netFORUM Enterprise is accessible at any time, from anywhere. And customers can rest assured knowing that their data is safe, as all Avectra solutions run in a secure, world-class hosting facility with complete system redundancy, fail-safe power systems and full database backup.

In addition to Avectra’s internal development and implementation resources, the company also boasts a network of implementation and industry solution partners who work with the company’s customers to implement netFORUM Enterprise or extend the system’s functionality. Some of the company’s partners include Agilutions, Core Partners, DSK Solutions, SusQtech, and Real Magnet.

About Avectra

For the last 16 years, Avectra has been translating our customers’ needs into market-leading association management software -- whether our customers serve members by the hundreds or hundreds of thousands. Our 100% Web-based technology integrates data with business processes and then automates it, so our customers can engage members, provide access to all of their resources and get more done. Each of our solutions is continually refined by the user community, ensuring that we have the features our customers need to run their businesses and lead their industries. With ongoing, automatic upgrades that won’t disrupt service or incur additional costs, we keep our customers current with the latest technology. Avectra is headquartered in McLean, Va., with a regional office in Chicago.

To explore the netFORUM family of products, please visit http://www.avectra.com , or call 800-858-8272.

Media Contact:
Patrick Dorsey
(703) 506-7037

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