London, UK (PRWEB UK) 11 December 2013
Axios Systems today announced the launch of the latest version of their leading IT Service Management (ITSM) solution, assyst. This software combines all ITIL/ITSM processes in a single solution and the latest release includes IT Resource Performance Management (IT RPM), guided help, enhanced reporting and enhancements to the assystNET self-service portal.
IT RPM promotes collaboration and innovation within IT, helping to establish IT as a business driver whilst reducing incoming calls to the service desk. It also allows a business to leverage staff as a valuable asset through rapid capture and transfer of knowledge as an integrated part of service management processes through crowdsourcing, leaderboards and social profiles. As social media is familiar and thus intuitive for end users and support staff Axios feel that this update will revolutionize the ITSM industry.
To consistently prove the value assyst delivers to the business, the easy-to-use Reporting Wizard allows users to easily create complex reports from scratch. Reports can be published to the assystNET self-service portal, including custom dashboards which can be scheduled to update on a regular basis. Business and IT Users can subscribe to automatic report update notifications to ensure they have the latest performance metrics.
Tasos Symeonides, CEO at Axios Systems, said, “We are confident that the next evolution of assyst will help our customers to deliver the most innovative ITSM product on the market to their end users. We continually invest in the user experience to ensure our customers can provide the best service and support to their users and are excited about our new developments and a successful 2014.”
About Axios Systems
For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With a worldwide presence and thousands of successful customer deployments, Axios is a leader in ITSM solutions.
Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.
For more information, please visit our website at http://www.axiossystems.com.
Press Contact: pr(at)axiossystems(dot)com