Working Solutions and Astute Solutions Enter Strategic Partnership

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Combining award-winning hosted contact center and social media technologies for actionable real-time response

Together, our solutions will expand the outsourcing value proposition by enabling superior service experiences while reducing costs and complexity for our customers.

Working Solutions® and Astute Solutions™ announced today they have entered into a strategic technology partnership. The companies will leverage Working Solutions’ award-winning WS iNet hosted contact center platform and Astute SRM. The partnership allows clients to maximize the cost and performance advantages of the two solutions.

Through the new partnership, the companies are extending a full suite of best-in-class customer care services to joint client companies, including solutions for social, email, self-service and mobile applications.

“Teaming up with Astute Solutions has allowed our clients to integrate social media into their contact center, and it gives them the ability to respond to customer comments in real time,” commented Mahmood Akhwand, Vice President of MIS and Application Engineering. “We are also jointly working on an offering for mobile devices that will be revealed in the coming weeks.”

"Our objectives are ideally aligned with those of Working Solutions. The company understands that building quality relationships, increasing efficiency and driving innovation must be concurrent efforts," said Astute Solutions President, Joseph Sanda. "Together, our solutions will expand the outsourcing value proposition by enabling superior service experiences while reducing costs and complexity for our customers."

About Working Solutions
Working Solutions improves return on investment and controls costs for contact centers by providing forward-thinking solutions such as Agents OnDemand® for experienced at-home agents, WS iNet®, a comprehensive contact center cloud platform and PostQ for integrated social media management. Founded in 1996, Working Solutions continually provides improved financial results and enriched customer experiences for its clients. As a leader in the remote agent workforce and contact center technology, Working Solutions delivers high-quality results that exceed those delivered in traditional in-house or outsourced call centers. For more information, visit http://www.workingsolutions.com.

About Astute Solutions
Astute Solutions' customer relationship management, knowledge management and social CRM solutions support the strategies of customer-centric companies around the world. Its award-winning technologies remove the operational barriers to service excellence, enabling consistent, accurate, and complete discovery and service experiences. Through automation, simplified access to information, agent guidance, and end-to-end voice of the customer reporting; organizations establish a framework for exceptional multi-channel service delivery. Across industries, they are equipped to create business value from customer insight, quickly achieving ROI. Companies partner with Astute Solutions to improve enterprise processes, reduce costs, increase sales, and strengthen relationships. They earn the loyalty of empowered customers through differentiated service experiences and market-driven innovations. For more information, visit http://www.astutesolutions.com.

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Jenn Hallowes
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