Author Solutions Launches Chat Feature on its Websites to Further Advance Its Mission to Personalize the Publishing Experience

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Real-time professional assistance now available to those with questions about supported self-publishing services.

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Author Solutions, LLC, a Penguin Random House company and the world’s leading supported self-publishing services provider, announced Monday that it has launched a Live Chat feature on its imprints’ websites to further its mission of providing authors a personalized publishing experience. The chat platform will allow website visitors to address publishing professionals in real time with questions about supported self-publishing services. Initially, the chat feature will be available during regular U.S. business hours.

“Each author’s manuscript is a personal piece of that person’s soul, and we are fully committed to providing authors with quality support from the time they consider self-publishing straight away to the release of their book and beyond. The launch of the chat platform is just the latest step we’ve taken to advance this commitment to providing each author with the best possible publishing experience,” said Andrew Phillips, Author Solutions president and CEO.

Authors begin their Author Solutions self-publishing journey with a publishing consultant who helps each individual author determine what publishing services package will best help them reach their goals. Once an author chooses to self-publish through Author Solutions, a team of publishing services professionals, including a check-in-coordinator, publishing services associates, designers and others, shepherd each project through the publishing process until the book is made available for purchase. Authors also consult periodically with a dedicated marketing consultant to determine what promotional approaches will best reach readers.

The chat feature is just the latest customer service tool the supported self-publishing leader has added to help authors. Earlier this year, Author Solutions launched AuthorCare—a Twitter-based customer service initiative to connect authors with the appropriate support teams to quickly resolve authors’ questions. Since 2010, all Author Solutions authors have benefitted from the convenience of 24/7 telephone customer support.

“We’re always listening to our authors’ needs and assessing what we can do to meet the needs of our customers,” Phillips added.

To learn more about Author Solutions and its industry-leading supported self-publishing services, log on to, follow @AuthorSolutions on Twitter and like Author Solutions on Facebook at


About Author Solutions, LLC:
Author Solutions, LLC, is a Penguin Random House company and the world leader in providing supported self-publishing services. Author Solutions’ leading self-publishing imprints—AuthorHouse, iUniverse, Palibrio, Trafford Publishing and Xlibris—have helped nearly 180,000 authors self-publish, promote and bring to market more than 225,000 new titles. Through strategic alliances with leading trade publishers, Author Solutions is making it possible to develop new literary talent efficiently and provide authors with a platform for bringing their books to market. Headquartered in Bloomington, Indiana, Author Solutions’ global reach includes imprints developed specifically for authors in Australia, New Zealand, the United Kingdom, Singapore and India. For more information, please visit Follow @authorsolutions on Twitter and “Like” us at for the latest self-publishing news.

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Kevin A. Gray
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