The core of the technology revolves around the philosophy of transparency - that sharing more information allows customers to make more informed, comfortable, and confident decisions when it comes to their vehicle.
(PRWEB) April 18, 2013
Effective May 1st, auto service technology experts, AutoServe1, are proud to announce the rollout of their latest software. The company’s tablet friendly technology provides auto service providers with the tools to give customers an easy to understand explanation of what their vehicle really needs.
For customers, it provides a clear, concise explanation with graphics and animations to make it easy to understand what parts need servicing or replacing. It eliminates the feeling of being taken advantage of by not knowing what’s really going on under their hood.
For shop owners or technicians, it not only makes for a painless vehicle inspection, but also allows them to share important information and shows the customer exactly how systems work.
According to Jamie Cuthbert, CEO of AutoServe1, “The core of the technology revolves around the philosophy of transparency - that sharing more information allows customers to make more informed, comfortable, and confident decisions when it comes to their vehicle. This builds better and stronger bonds with their service center.”
AutoServe1 technology allows service centers to use mobile tablets to conduct an accurate digital inspection on every vehicle and then send the exact findings, photos, educational animations and service recommendations directly to their customers in minutes. Now the phone calls to gain approvals are easier for both customers and service advisors. The conversations are centered on the facts – reviewing the vehicle photos and measurements and then educational content to help customers understand why certain services are being recommended. Once the value of the recommendations are clearly understood, there is proper context for an informed purchase decision.
“One of the biggest challenges a professional, modern-day shop has, is how to convey enough information to clients in the very limited time that the service advisor has with the customer,” says Darryl Croft, owner of an OK Tire Service Center and AutoServe1 user. “We use this program daily and I feel it reflects our standards of professionalism and integrity. We believe that a well-informed customer is our best customer.”
AutoServe1 has been supplying auto service education and communication tools since 2000. Their software has helped over 1.5 million customers better understand the service recommendations they are receiving at over 2,000 service centers across North America. AutoServe1 – number 1 in “Creating Trust at the Point of Decision”TM. For more information, please visit http://www.autoserve1.com.