Flexible Automation Systems Enhanced with Remote Support by AEi : Automotive, Cell Phone and Photonic OEMs Drive Demand for Global 24X7 Support of Flexible Automation Systems using Virtual Network Computing Technology

Share Article

Automation Engineering Incorporated (AEi), a global supplier of high-precision automation systems, now ships all of its flexible automation systems with online remote support capabilities. AEi’s flexible automation systems integrate machine vision guided automation into a variety of challenging manufacturing applications for customers around the world.

AEi delivers flexible automation systems based on a number of configurable standard platforms for applications including camera module alignment; precision alignment, assembly and testing of photonic or optoelectronic packages; precision laser welding, drilling, cutting and marking; and fiber drawing. Using the remote support capabilities based on Virtual Network Computing technology, AEi supports customer installations around the world with services ranging from routine diagnostics to process refinement and faultfinding. Support sessions use 128-bit encryption and are only initiated from the customer site as an enhanced security measure and to protect customer data.

According to AEi's Chief Operating Officer Justin Roe, "We initially built Virtual Network Computing capabilities into our CMAT (Camera module, align, assembly and test) systems to offer customers enhanced options for worldwide service to meet their needs for to-the-minute support. After the success of that application, we decided to push forward and offer Virtual Network Computing capabilities on all of our systems. Remote support diagnostics allow us to quickly resolve service requests. Further, if we find that it is a hardware problem that requires on-site service, we can arrive at the client site with the correct replacement hardware," concluded Roe.

AEi's flexible automation stations use machine vision and kinematic couplings to enable OEMs (original equipment manufacturers) to quickly produce different models on the same equipment and production lines with minimal changeover requirements. AEi also uses its configurable flexible automation software (FlexAuto) to design and deploy flexible automation systems that use the optimal mix of motion stages and actuators, cameras, sensors, and other instrumentation to meet the specific needs of a given application.

About Automation Engineering Incorporated

Automation Engineering Incorporation (AEi) is a leading supplier of high-precision flexible automation systems across the optoelectronics, medical devices, consumer products, aerospace/defense, automotive, and other world-wide markets. AEi provides comprehensive design for manufacturing process development, and pre-production build services in addition to complete turn-key automated manufacturing stations and lines. For more information, visit AEi's website, http://www.aeiboston.com.

CMAT is a trademark of Automation Engineering Incorporated.

Release Summary:

Automation Engineering Incorporated (AEi), a global supplier of high-precision automation systems, now ships all of its flexible automation stations with online remote support capabilities.

KEYWORDS: automation systems, remote support, virtual network computing

Share article on social media or email:

View article via:

Pdf Print