CSI’s Virtual Observer Quality Optimization Solution Now Rated “Avaya Compliant”

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Coordinated Systems, Inc. (CSI), a Leading Call Recording Solution provider, today announced that Virtual Observer is Compliant with Avaya Aura(TM) Communication Manager 6.0 and Avaya Aura™ Application Enablement Services 5.2.2. from Avaya Inc., a Global Leader in Enterprise Communications Systems, Software and Services.

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CSI is very excited to be compliant with Avaya Aura Communication Manager and Avaya Aura AES

Coordinated Systems, Inc. (CSI), a Leading Call Recording Solution provider, today announced that Virtual Observer is Compliant with Avaya Aura(TM) Communication Manager 6.0 and Avaya Aura™ Application Enablement Services 5.2.2. from Avaya Inc., a Global Leader in Enterprise Communications Systems, Software and Services.

Virtual Observer helps call centers optimize quality assurance processes, leveraging call recording, quality monitoring and speech analytics tools to deliver complete quality optimization.

“We’re very excited to be compliant with Avaya Aura Communication Manager and Avaya Aura AES. Our network of Avaya platinum business partners, as well as their customer base, can be assured of our continued faith and compliance with the Avaya platform,” mentioned Rich Marcia, Marketing Director for CSI.

“Innovations based on open, standards-based platforms help incorporate new technology easily and cost-effectively and uncover new possibilities for what can be accomplished with our solution.”

Coordinated Systems, Inc. is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, CSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“Development partners like CSI are helping Avaya deliver strong performance and innovation to businesses of every size,” said Eric Rossman, vice president, developer relations, Avaya. “By maintaining compliance through Avaya DevConnect, Virtual Observer offers a scalability and value in Avaya recording which allow for continued growth and ROI.

About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.

About CSI
Coordinated Systems, Inc., (CSI) established in 1972, has thrived on building high-quality, long-term relationships with customers and partners. CSI’s flagship product, Virtual Observer (VO), is a call recording and quality optimization solution for call centers. VO supports Avayaand many other leading phone systems. VO provides an extremely high value to price and tremendous customer satisfaction. For more information on CSI, please visit http://www.csiworld.com.

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