National Avaya Platinum Partner Merrill & Associates Launches Business Partner Services Organization

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As Avaya pulls back from direct implementation, Merrill & Associates increases their support to the Business Partner community and end-user customers.

For the last 10 years we have been helping other Business Partners and their customers with technical support and implementation services

Merrill & Associates a Platinum Avaya Partner and Solutions Provider today announced the official launch of their Business Partner Services Organization (BP Services). James Martinez has been named to lead this initiative which will be responsible for providing installation, implementation, and technical solutions to other Business Partners nationwide. Mike Merrill, President and CEO, made the announcement.

"As Avaya continues to transition away from providing direct implementation and installation services, they are looking to the Business Partner community to fill in the gaps. We have been providing these services to other partners for years and now is the time to increase these efforts."

Merrill & Associates is a leading provider of end-to-end communications services including Unified Communications (UC), Voice over IP, convergence, mobility, and contact centers. They also specialize in consulting, design, implementation, maintenance, and technical support services. As a Platinum Avaya Business Partner, Merrill works closely with Avaya and other strategic partners such as Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, and Tandberg, to integrate the latest hardware, software, video and applications into leading-edge business solutions.

A Platinum Business Partner, Merrill & Associates has built their Services Organization from the ground up over the last 20 years. They are self-sufficient and employ their own technicians, engineers, and project managers.    With over 500+ years of cumulative experience, Merrill is certified to design and implement the full portfolio of Avaya products and services including:

  •     IP Telephony
  •     Communications Manager
  •     Avaya One-X (Mobile, Portal, and Speech)
  •     Unified Communications
  •     Modular Messaging
  •     Intuity Audix
  •     Meeting Exchange
  •     Call Center
  •     Application Enablement Services
  •     IVR
  •     Interaction Center
  •     Proactive Contact Center
  •     IP Office
  •     MAC (Moves, Adds, Changes)
  •     SIP
  •     Network Assessments

In addition to the product certifications, Merrill & Associates provides technical support to its own customers as well as customers of other Business Partners. This includes remote support, technicians on-site, Move-Add-Change fulfillment, software updates, staging, and complex network configuration troubleshooting.    They have extensive experience with customers of all sizes including Enterprise, Healthcare, Insurance, Pharmaceutical, and SMB.

"For the last 10 years we have been helping other Business Partners and their customers with technical support and implementation services," said Mike Merrill.    "The services that we provide for other BP's are as much of a reflection on them as they are on us. We are committed to providing the highest-level of expertise, while preserving the business relationship that they have with their customers."

About Merrill & Associates
Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customer's communications needs. They provide end-to-end support from design, implementation, testing, maintenance, and technical support. For more information, call 800-253-3111 or go to


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Andrew Sherman
Merrill & Associates
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