Australia’s DEEWR Chooses AVIcode’s Application Monitoring to Identify and Address Poor Performance and Instability Issues

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AVIcode, Inc., a leading provider of real-time, always-on application monitoring solutions, today announced that Australia’s Department of Education, Employment and Workplace Relations (DEEWR) has chosen the company’s Intercept Studio and Advisor products to better manage the performance and stability of internally developed applications.

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A real-time, always-on monitoring tool can help by reducing the amount of required instrumentation coding required and quickly isolating problems that occur, ultimately helping applications get to market faster and with better quality.

AVIcode, Inc., a leading provider of real-time, always-on application monitoring solutions, today announced that Australia’s Department of Education, Employment and Workplace Relations (DEEWR) has chosen the company’s Intercept Studio and Advisor products to better manage the performance and stability of internally developed applications. DEEWR is Australia’s lead government agency providing national leadership in education and workplace training, transition to work and conditions and values in the workplace.

DEEWR’s Employment Systems Group (ESG) works directly with over 100 commercial organizations that provide services to unemployed Australians and help them generate income. Earlier this year, ESG embarked on an entire system rewrite to support new employment law legislation. ESG’s fifteen individual development teams needed a solution that could track poor application performance and instability, and could proactively identify and address bottlenecks, issues that ultimately impact the ability of the third party organizations to provide these vital employment services.

In order to meet these requirements, AVIcode and its partner, Express Software Asia Pacific, worked with DEEWR to construct a business case to purchase an always-on application monitoring solution.

“DEEWR and its service providers were very concerned that the new system's technical performance be trouble free,” said Bob Cox, director of technical operations for DEEWR. “Historically when such a major system rewrite is deployed, we expect a period of intense activity post release addressing stability and performance issues. Thanks to professional and experienced developers assisted in part by the tools from AVIcode and Express Software, we did not experience any issues with the new rewrite and the service providers have publicly expressed their appreciation”

After a brief trial, DEEWR ultimately chose AVIcode’s Intercept Studio and Advisor products that were deployed to ESG’s development and testing server environments. ESG team members now also rely on AVIcode’s technology for key performance metrics around every iterative code rewrite.

“The ESG technical teams make frequent code changes so it is important that they can expedite development and testing to quickly roll these changes out to production,” said Mike Curreri, president and CEO of AVIcode. “A real-time, always-on monitoring tool can help by reducing the amount of required instrumentation coding required and quickly isolating problems that occur, ultimately helping applications get to market faster and with better quality.”

AVIcode’s Intercept Studio is the industry’s only .NET application monitoring solution designed for the entire application lifecycle. Working in conjunction with AVIcode Advisor – a management reporting solution that provides application performance intelligence– DEEWR can now quantify key performance metrics around every round of code changes as well as obtain more detailed event information when deploying and assigning software development resources.

“Many government software applications keep the nation running smoothly, but there is pressure on IT teams to do more with less, given the current financial crisis,” said Michael Doherty, director of business development at Express Software Asia Pacific. “Solutions like AVIcode Intercept Studio eliminate the need to ‘hand code’ performance instrumentation into .NET apps, which makes a lot of sense for organizations such as federal government departments.”
AVIcode has also worked with numerous government organizations within the United States, Canada, the United Kingdom and Israel.

About AVIcode
AVIcode is the leading provider of .NET application monitoring solutions, recommended by Microsoft as a best practice. Our flagship product, Intercept Studio, reduces business risk and improves profitability by detecting problems in real-time throughout the application lifecycle, including end-user monitoring. Our customers benefit from immediate reporting on root causes of errors, down to the line of code and a completely reproducible test case. Organizations worldwide rely on AVIcode's technology to get applications to market faster, reduce maintenance and management costs, and ensure maximum availability and reliability. For more information, visit http://www.avicode.com.

About DEEWR
The Department of Education, Employment and Workplace Relations (DEEWR) is the lead government agency providing national leadership in education and workplace training, transition to work and conditions and values in the workplace. DEEWR works in collaboration with the states and territories and have offices and agencies throughout Australia and overseas allowing an active, national and client-focused approach to how the department works with constituents. DEEWR’s staff of over 6,000 employees is committed to providing easy and informative access to services and support programs and work directly with clients and stakeholders to ensure expectations are met. For more information, please visit http://www.deewr.gov.au.

About Express Software Asia Pacific
Based in Sydney, Australia and servicing the region through both direct and channel sales models, Express Software Asia Pacific is a specialist software distribution house with expertise representing products that introduce business efficiencies through unique reporting technology. Many areas of focus are tools offering: (1) performance monitoring and root cause analysis of commercial and custom .NET applications and (2) IT wastage identification and asset management. For more information, please visit http://express.com.au.

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