We selected assyst because it will help us to synchronize our European ITIL processes, reduce our costs and increase transparency for the end-user through Self-Service
London (PRWEB UK) 8 August 2013
Axios Systems, a leading provider of IT Service Management (ITSM) software, today announced the go-live of assyst at FUJIFILM Europe, a leading photographic technology provider. assyst, our market leading software solution, will support over 2,900 FUJIFILM business users across offices in Europe, with a flexible and innovative solution that integrates all ITIL processes into a single application.
assyst supports the management of services, assets, incidents, problems and changes throughout their full lifecycles. This will allow FUJIFILM to efficiently manage IT services, customers, contracts, software, hardware, people and processes across Europe through a single, easy-to-use interface.
Wouter Groenen, Corporate IT Supervisor at FUJIFILM commented: “We selected assyst because it will help us to synchronize our European ITIL processes, reduce our costs and increase transparency for the end-user through Self-Service.”
Later this year FUJIFILM will roll out assystNET, introducing Self-Service for business end users to enable them to log and track their own incidents and service requests wherever and whenever they want. Business end users will also benefit from assyst's market leading Service Catalog allowing them to request services in a familiar online shopping environment. FUJIFILM are confident that standardizing service offerings and streamlining the fulfilment process will lead to improved quality of service and user satisfaction and increase cost reduction.
Tasos Symeonides, CEO of Axios Systems said “Axios’s services will enable FUJIFILM to reduce costs, enhance productivity and enable a faster job turnaround. We are very proud to be able to help FUJIFILM in realizing its strategic objectives with assyst, our award winning ITSM solution.”
About Axios Systems
For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of SaaS and on-premise IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer deployments, Axios is a worldwide leader in ITSM solutions.
Axios’s ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams.
An out-of-the-box solution, assyst enables faster, less costly delivery and support of IT services better than any other enterprise-class ITSM solution, allowing our clients to offer unparalleled multichannel support.
For more information, please visit our website at http://www.axiossystems.com.