Flowing Data Transfer Between assyst and SAP Solution Manager

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A bi-directional interface ensures optimal administration of IT Service Management processes.

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Axios Systems, the world’s leading provider of IT Service Management software solutions, including the assyst software, has received SAP certification for its interface between assyst and SAP Solution Manager (7.0). The core function of this interface is to ensure the seamless transfer of information, relating to incidents, between both systems.

The configurable and workflow based interface allows and enforces the search for the cause of incidents, ensuring comprehensive administration of information in the primary system, and improves the transparency of business-critical processes. In addition to the SAP-certified technical interface capabilities, Axios Systems’ consultants ensure optimal use of the integrated IT Service Management solution, assyst. The interface is the result of close co-operation between SAP partner, syskoplan, and Axios Systems.

Different Ways to Take Advantage
The connection between Axios’ IT Service Management solution, assyst, and the Service Desk solution, SAP Solution Manager, enables faster procurement capabilities, a consistent approach and a central repository of information.

The information can be used by organizations for reporting to gain a competitive advantage. Additionally the strengths of both systems combined optimize the comprehensive and integrated IT Service Management processes available in assyst in accordance with ITIL V3 guidelines. The joint capabilities of the systems further encourage a more comprehensive and integrated IT environment. At the core of the assyst application is the intelligent Configuration Management Database (CMDB), with all ITIL processes, including Incident, Change, Configuration, Problem and Service Level Management fully integrated into the same solution.

Different Application Types
Disparate incidents can be retrieved, worked on and solved in both applications. Depending upon the deployment in the organization, either assyst by Axios Systems or SAP Solution Manager can be used as the primary system.

assyst as the Primary Service Desk System
In the event of a possible failure in a SAP application, first line support is informed by email or telephone, and the incident is automatically handed over to SAP Solution Manager. Second line support will then look for a possible solution in the SAP Solution Manager database and send a potential solution back to first line support. If the solution rectifies the situation, the incident is closed.

Depending upon the specific set-up of the support team and their function in the organization, both assyst, as the Enterprise Management System and SAP Solution Manager, as the Application Lifecycle Management System, can be integrated into the individual procedural and operational requirements of the organization.

Other scenarios and customized adjustments and/or applications can be looked at on a project-specific basis by our expert team of consultants.

Further information can be found at http://www.axiossystems.com.

About syskoplan AG
”Passion for IT" has been the driving force behind syskoplan for the past 25 years. The companies in the syskoplan Group develop and implement innovative IT solutions based on adaptable and agile IT platforms and are extended with customer specific components. The benefits for syskoplan customers are vast - they receive high performance, flexible and efficient IT. These solutions, tailored specifically to the needs of the customer, enable them to differentiate themselves in the market thereby creating sustainable competitive advantage.

As a network of specialized companies, the syskoplan Group combines the performance of a large corporation with the agility and flexibility of small units.

Common values are at the core of all business behavior in the syskoplan Group. These values are the foundation of the successful work we do for our customers. Approximately 440 employees generated revenue of 60.8 million Euros in 2008. At the center of the Group is syskoplan AG, founded in 1983 and listed on the Frankfurt stock exchange since November 2000.

About Axios Systems
Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.

Benefiting from more than 20 years of development and investment around best practice principles, Axios Systems’ core solution, assyst, built around its market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (based on ITIL V3), in a fully integrated, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA).

Implementing assyst into an organization optimizes IT infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization.

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: http://www.axiossystems.com.

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

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