Service Catalog – Defining and Designing Your Services

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Axios Systems Continues its Service Catalog Webcast Series with a Focus on Scoping Service Offerings

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The first webcast in the series was well attended and we received some excellent feedback. We hope that the second webcast has the same effect and will provide attendees with an effective way to start defining their service offerings for a successful Service Catalog.

Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, including the assyst software, announces its second webcast of a series aimed at educating organizations on successful Service Catalog implementations.

The series has been created in response to the results of a recent Axios survey based around Service Catalogs, which found that 64 percent of organizations are looking to implement a Service Catalog in the next 6 months.

The first webcast acted as an introduction to the Service Catalog and provided a guide in how to put together a business case for implementation and prove ROI to key decision makers.

The second webcast moves its focus onto ‘Defining and Designing Your Services within a Service Catalog’, and provides guidance on the next step of a Service Catalog project. It covers:

  • How to design and define your service offerings
  • How best to get your customers involved in the project
  • Practical help on structuring your services and offerings

The remaining webcasts in the series will show you how to integrate the Service Catalog with your business, and the reporting/metrics a Service Catalog can provide.

Ailsa Symeonides, Sales & Marketing Director at Axios Systems said, “The first webcast in the series was well attended and we received some excellent feedback. We hope that the second webcast has the same effect and will provide attendees with an effective way to start defining their service offerings for a successful Service Catalog.”

For more information, or to register for the webcasts, please click here.

About Axios Systems
Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.

Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around its market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (based on ITIL V3), in a fully integrated application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA).

Implementing assyst into an organization optimizes IT infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization.

Axios’ customer base spans across a wide range of vertical and geographical markets including Kingfisher, Standard Bank, Aviva, University of Notre Dame, Gulf News, Kopeyka supermarket chain and the anti-virus software developer, Kaspersky Lab.

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: http://www.axiossystems.com.

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

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Jennifer Duncan
Axios Systems
+44 (0)131 220 4748
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