84 Per Cent of Organizations Expect Engagement between IT and the Business to Increase through Service Catalog

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Axios Systems reveals survey results from first webcast in Service Catalog implementation series

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The Service Catalog has been a major focus for Axios over the last 6 months and we are pleased to be able to help organizations understand the importance of such an implementation by holding webcasts such as these and helping to alleviate their concerns and prove its significance.

Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, including the assyst software, today reveals the results of a survey from its first in a series of webcasts around Service Catalog implementations.

Sixty one per cent of participants at the first webcast, ‘Building a Business Case for a Service Catalog’, had already started their Service Catalog project. Attendees were asked a series of questions around their concerns with a Service Catalog and the benefits they expect to gain from the implementation.

When asked about what worried the business most about implementing a Service Catalog, almost 60 per cent of attendees were most concerned with the personnel resources involved and how this would impact the business. During the live Q&A at the end of the webcast, Barclay Rae, Head of Axios Global Services, stated that “having a Service Catalog in place will actually help to slim-line resources by cutting down on administration required”. This will allow staff to carry out more value-adding, proactive tasks.

Of those who attended, 50 per cent were concerned about the cost involved in having a Service Catalog. Barclay explained that while there will be an initial outlay in creating the Service Catalog, an organization can quickly achieve a quick Return on Investment (ROI).

Concerns around customer adoption were also high, with 44 per cent of attendees of the same opinion. However, this can be avoided by ensuring that customers are involved in the project from as early as the scoping stage, whereby an organization can gather their requirements and incorporate them into the project.

Many reports state that it is a priority for organizations to align IT with the business. 84 per cent of those surveyed confirmed that they expect a Service Catalog will do this, which emphasizes the importance of such an implementation.

A further expected benefit of note, with 59 per cent agreeing, is an improvement in request delivery, which can be achieved through the automation of processes and thus a reduction in manual errors.

Ailsa Symeonides, Sales and Marketing Director at Axios Systems says, “The Service Catalog has been a major focus for Axios over the last 6 months and we are pleased to be able to help organizations understand the importance of such an implementation by holding webcasts such as these and helping to alleviate their concerns and prove its significance.”

For more information on the Service Catalog webcast series, please click here.

About Axios Systems:
Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.

Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around its market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (based on ITIL V3), in a fully integrated application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA).

Implementing assyst into an organization optimizes IT Infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization.

Axios’ customer base spans across a wide range of vertical and geographical markets including Kingfisher, Standard Bank, Aviva, University of Notre Dame, Gulf News, Kopeyka supermarket chain and the anti-virus software developer, Kaspersky Lab.

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: http://www.axiossystems.com.

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.


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Jennifer Duncan
Axios Systems
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