For hotels currently using printed comment cards for guest feedback, the B4Feedback system saves time and money by eliminating printed comment card systems and automating the process for inviting and analyzing feedback.
Halifax, NS (Vocus/PRWEB) March 14, 2011
B4Checkin, a state of the art online booking system for the hotel industry, is pleased to announce an online Comment Card System to compliment their on-line hotel booking engine.
“The online questionnaire replaces the in-room paper based comment cards. It provides hotels with electronic tracking of guests’ feedback. The online hotel customer feedback system allows fully customizable survey questions and hotels can offer incentives for participants that increases feedback,” says Greg Thomson, Vice President Sales and Marketing of B4Checkin. “In this market hotels must to be responsive to guest’s needs and our Comment Card provides immediate feedback”
Scoring by departments or subjects is a key benefit of the customer feedback software and reports on trends provide valuable information for hoteliers to address issues. The electronic customer feedback system can also search for targeted information within submitted feedback and tracks response rates. For hotels currently using printed comment cards for guest feedback, the B4Feedback system saves time and money by eliminating printed comment card systems and automating the process for inviting and analyzing feedback.
“Although it only recently became operational, we have already garnered praise from hotels in Canada, the United States and the Caribbean. While it complements our online booking engine, it is also available as a “stand alone service,” says Mr. Thomson.
B4Checkin, a Halifax, Nova Scotia based IT Company started in 2006, provides on-demand, fully-hosted software products and services that help independent hotels, motels, resorts, inns and vacation rental properties manage online sales and guest satisfaction measurement. The company’s flagship product is the online reservation booking engine B4checkin and new to the market is B4Feedback, a state-of-the-art guest satisfaction tracking tool. B4Checkin’s products are currently utilized by a variety of hotel properties in Canada, the United States and the Caribbean.
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Keywords: B4Checkin, B4Feedback, online booking system, comment cards, online hotel booking engine, customer feedback software, hotel booking engine, online hotel customer feedback, comment card, online questionnaire.