When most retailers place items on clearance, service level drops. Many times ‘clearance’ means ‘final sale’ and items cannot be returned, even when there is dissatisfaction with the product.
Redwood City, CA (PRWEB) February 11, 2010
Consumers searching for great deals on high quality artificial Christmas trees continue to buy from the clearance section of Balsam Hill ® even after the Christmas holiday.
The online retailer of luxurious artificial Christmas trees placed discounts of up to 65% off some of their popular lines, offered a consumer-friendly clearance warranty, and then watched their popular pre lit Christmas trees “fly off the shelves,” comments Jennifer Faulkner, spokeswoman for Balsam Hill.
“Like many retailers, we put our products on clearance after Christmas to quickly move stock and to make way for new Christmas 2010 styles,” says Ms. Faulkner. “As word-of-mouth spread and potential customers responded to our advertising efforts, there was a bit of a feeding frenzy.”
As a result of this “frenzy,” many of the items that were placed within the website’s clearance section at the end of Christmas 2009 are now only available in limited quantities or are already out of stock. Ms. Faulkner says that although it is too early to get definite numbers, Balsam Hill ® is seeing a steady and significant increase in sales of pre lit Christmas trees in the clearance section.
Balsam Hill ® is known for high quality artificial Christmas wreaths, trees, and garlands. The company creates life-like Christmas trees using molds of real tree species and a color matching process, which gives an exact needle structure replication.
Consumers wanting that attention to product detail are pleased with the Balsam Hill ® clearance warranty. “We have had positive feedback that our clearance warranty soothes the minds of many clients. When most retailers place items on clearance, service level drops,” says Ms. Faulkner. “Many times ‘clearance’ means ‘final sale’ and items cannot be returned, even when there is dissatisfaction with the product.”
The Balsam Hill ® clearance warranty gives clients a 30-day window from receipt of product to service or return a tree in accordance with the standard Balsam Hill terms of product service and return.
Popular items, like the Balsam Hill ® line of white Christmas trees that includes the Fraser Fir and the Denali, are still available in limited quantities.
For more information or to purchase an artificial Christmas tree on clearance, please visit http://www.balsamhill.com
About Balsam Hill ®:
The mission of Balsam Hill ® is to create the highest quality artificial Christmas trees, wreaths, and garlands ever produced. The Balsam Hill ® team is passionate about developing realistic, premium pre lit Christmas trees for a more festive -- and convenient -- holiday season. Based in Redwood City, California, Balsam Hill ® designs all of its own trees, which are available exclusively online through http://www.balsamhill.com.