Trafford Council Selects BancTec to Deliver Electronic Document and Records Management System

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Trafford Council invests in EDRMS to save time, improve compliance, deliver easier access to information, and reduce paper handling and physical storage needs.

BPO Company BancTec

BancTec, a global leader in business process outsourcing (BPO)

BancTec was selected because its solution offered the most economically advantageous proposal to Trafford Council

BancTec, a global leader in document management solutions and outsourcing services, has been selected by Trafford Council to deliver an Electronic Document and Records Management System (EDRMS) in coordination with BancTec partner Serengeti Systems Limited.

As an approved supplier of the Government Procurement Service Framework, BancTec was chosen to manage the EDRMS and related services, including implementation support, software support and maintenance for Trafford Council’s circa 3,000 users.

“BancTec was selected because its solution offered the most economically advantageous proposal to Trafford Council,” said Steve Downey, General Manager at BancTec. “The evaluation criteria included delivery approach, quality of service, and lifecycle costs.”

The Council procured a three-year Single Award Agreement on behalf of the Association of Greater Manchester Authorities (AGMA), a partnership among the 10 local authorities within the Greater Manchester Area. Any AGMA member may utilise the agreement throughout its duration.

“Like most organisations, Trafford Council holds a growing number of electronic documents and records in an ever-increasing number of formats, such as email and multimedia,” said David McIllroy, Head of Business Change and ICT at Trafford Council. “We are faced with increasing demands to be more effective and efficient, while at the same time being able to demonstrate that decision-making processes are always fair, transparent and compliant with regulations and legislation.”

Currently, the document management capability at Trafford Council is heavily dependent on the use of existing paper stores, shared folders and drives. Recognising the need for a secure, scalable and reliable document and records management solution, enabling confidentiality, integrity and availability of its records, the Council sought a system to streamline its information and records handling.

“The last few years have seen a growing recognition of the importance of a corporate EDRMS to provide a structured, monitored and managed information system,” said Peter Molyneux, Trafford Council Corporate Director. “The Council’s vision is to provide a single, correct version of ‘the truth’ by providing a single portal for people to access information in both a secure and easy-to-find way.”

Trafford Council is looking to develop a long-term relationship with BancTec and Serengeti Systems to assist in the implementation of the corporate-wide EDRMS. The outcome is to improve the efficiency of information storage and usage to assist in meeting its service delivery objectives. The EDRMS will provide the following functions:

  •     Content capture
  •     Electronic document and records management
  •     Search and retrieval
  •     Document and work collaboration
  •     Document process management
  •     Portals for access to electronic documents, including Intranet and Internet
  •     Line of business system integration

About Serengeti Systems
Founded in 1998, Serengeti Systems has become one of the leading UK providers of Document Management, Contact and Case Management solutions within the Public Sector. Over the past 10 years Serengeti has invested over £1.5M in the core solutions and the large number of associated modules specific to Local and Central Government, Social Housing and Education. The company's client base includes some of the largest UK Local Authorities, some of the largest Housing Trusts and some of the largest Universities and Colleges in the UK. Serengeti's strength lies in the quality and delivery of its products. To learn more, visit

About BancTec
BancTec is global leader in document management solutions and outsourcing services for organisations seeking to drive efficiency in their back-office processes. With clients in 50 countries, BancTec leverages its proprietary IP and deep expertise to provide flexible, focused solutions across the financial services, healthcare, utility, transportation and government sectors. BancTec also operates 19 BPO centers across Europe and worldwide, utilising a common technology platform to deliver reliability, security, and consistently high levels of performance. To learn more, visit

Ian Painter
BancTec (UK)
+44 (0)1753 778888

Jill Diedrich
BancTec (USA)
+011 (972) 235-3439        


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Jill Diedrich

Ian Painter
BancTec (UK)
+44 (0)1753 778888
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