Banks Holdings Limited Selects Sky Technologies to Extend SAP Processes to Sales Order Capture and Delivery

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With the help of Sky Technologies, Banks Holdings extends SAP to the edge of its business by enabling Sales Order Capture and Delivery information out in the field

Some of the brands under the Banks Holdings banner

The Sky solution allowed us to extend our SAP business processes to the mobile workforce. This technology vastly improved our inventory and sales order management efficiency with customer service. Glyne Griffith, Group ICT Manager, Banks Holdings Limited.

Banks Holdings Limited (BHL) is one of Barbados' most successful public companies and the island's largest beverage conglomerate.

BHL has four subsidiaries comprising of two beverage manufacturers, a dairy processing plant and a distribution firm. Together, across these sectors, BHL has earned a reputation for quality operations committed to excellence. This has been achieved by maintaining a talented workforce, deploying best-of-breed technology, employing creative management strategies and cultivating Barbadian innovation.

As an early adopter of mobile technology that dates back almost ten years, BHL was very familiar with the pitfalls of middleware based solutions and the integration problems they present. Sky Technologies' "inside SAP" approach enabled BHL to bring back under the control of SAP, three key business processes, Pre-Selling, Dispatch and Delivery, while at the same time enabling mobile productivity gains.

The Pre-Selling scenario enabled the capture and confirmation of new orders by the mobile salesforce as they interacted with the end customers, giving them visibility into their individual orders and pricing structures. By delivering SAP pricing schemas to the mobile device, BHL's sales representatives now have the ability to highlight to customers any volume scale based price breaks and a potential for cross selling opportunities.

Dispatch is responsible for managing the inventory required to fulfill the orders being delivered on a daily basis. Leveraging the SAP FIFO and guided picking processes, the mobile dispatch process ensures the correct stock is not only loaded into the correct delivery truck but also in the most efficient order for the actual deliveries being fulfilled.

Finally, the delivery process is responsible for the Proof of Delivery (POD) process to the end customers. The mobile component not only managed core delivery processes, but also allowed for any last minute adjustments to a delivery requested by a customer and the corresponding downstream SAP pricing impacts these changes may have.

Sky Technologies is one of SAP’s leading mobility vendors and has been selected for some of the following reasons:

  •     The solutions ability to work both online and offline when mobile staff are beyond mobile device coverage boundaries
  •     Support for multiple device types such as Motorola’s hand-held devices and printers
  •     Integration without the need for middleware and its associated complexities. BHL simply wanted to extend SAP out to the point of activity
  •     Flexibility of the GUI interface. BHL staff take pride in their work and wanted a solution that would give them the flexibility to customize the look and feel of the solutions screens
  •     The ability to utilize existing SAP ABAP skills kept cost of enhancements low as any future changes and enhancements could be performed in-house

About Sky Technologies

Sky Technologies specialize in Enterprise Mobility for SAP®. With a strong focus on innovation, Sky Technologies has developed SkyMobile, a SAP® certified technology platform that enables "middleware free" mobility for SAP® customers. Sky Technologies has a client base that spans 6 continents and 23 countries and continues to deliver solutions to our customers which reduce costs, create value, empower users and enable a greater return from their investment in SAP®.


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Neil McHugh

Dominick Ruggiero
Sky Technologies
+61 3 9024 9800 ext. 844
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