(PRWEB) May 20, 2014
Companies that experience high call volumes need to have the correct call center software in place or they will find themselves overwhelmed and unproductive. Call center software providers give businesses with such call volumes all of the tools that are necessary to handle the workload and to be successful.
When choosing the right call center software it is important to see the services that each provider carry’s because they are all different. All providers have innovative technology that separates them from their competition. Some features and services might not be a fit for each and every company. Our analysts at Voxilla.com put together the best 4 call center software providers for 2014. This is made to help those companies that might be in the middle of trying to decide which software to go with or for those that might not even know where to begin in their search. The analysts considered customer satisfaction, overall price, features and more. Here are the best 4 they determined:
1) 8x8, Inc.
8x8’s service is highly ranked by their users. 8x8 has been one of the best on the market for a very long time and their products and services come at very competitive rates. 8x8 follow and has a secure PCI and CPNI compliant system. They make using the system very simple and users can be trained how to use it very quickly. They also offer global services so that customers can be helped and reached from all over the world instead of just domestically.
SafeSoft Solutions has services that can assign representatives to accounts so that callers can always speak to the same person each time they call. The company operates on a cloud-based system and has features available that allow for advanced reporting options and easy ways to track call volume. The company has a stellar customer service staff that is dedicated in helping their clients relationships grow. They are knowledgeable, friendly and quick with their responses.
4PSA has some of the lowest rates on the market and use their VoipNow cloud communication system to help users build relationships with their customers. Their service please their customer base and their clients rank them highly. They offer additional features such as advanced security, billing enhancements, apps and more. 4PSA has a great customer service staff and their products are easy to use once they are installed.
4) 3C Logic
3C Logic has advanced reporting and analytics to help keep focus and know what is happening with a company. They offer inbound, outbound and blended contact center solutions which not every other provider offers. 3C Logic has low rates and innovative technology that make them one of the best bargains on the call center software market today.
The above providers all have great services to help businesses reach that next level. People or businesses that may be interested in learning a little more about call center software providers can visit:http://voxilla.com/call-center-software/ for more information.