understanding customers’ needs and improve consumer experience
Chicago, IL (PRWEB) July 21, 2015
Online massage table and supplies warehouse BestMassage.com announces its new release of an After Purchase Customer Survey. The brief survey is emailed after each massage supply order to collect customer feedback. Results are reviewed at a weekly staff meeting to determine customer satisfaction and improve consumer experience.
According to Peter Wang, Marketing Director for BestMassage.com, “We strive to offer our customers 100% satisfaction. This survey was initially sent to our newsletter subscribers in February as an annual opportunity to check-in with our patrons. We realized that it could be a really valuable tool for understanding our customers’ needs on a more regular basis and decided to include it with every purchase.”
The survey includes questions that range from website functionality and inventory selection to warranty satisfaction and experience with customer service. Whether you are purchasing multiple massage tables or a bottle of massage cream, the team at BestMassage.com wants to hear about your experience. Every week, they will evaluate the survey results to shape policies that reflect your needs.
“The response has inspired us to reevaluate many of our practices” adds Wang. “We recently unveiled a new shipping price structure based on customers’ comments from the survey requesting better rates. We’re also making changes in our storefront and showroom to better serve the public. We are committed to our patrons, and the After Purchase Survey will help us continuously improve.”
BestMassage.com is proud to be a BBB (Better Business Bureau) accredited organization with a BBB Rating of A+. Having over 14 years of experience and knowledge behind us, we are committed to offering massage therapists and those who care about health and well-being a complete line of high-quality massage tables and supplies at the best prices possible with exceptional, friendly service, and fast shipment. Detailed information on the company can be obtained by visiting http://www.bestmassage.com/.