Leeds & York selects BigHand to help modernise its document creation process

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BigHand awarded as preferred supplier at Leeds & York Partnership NHS Foundation Trust to deliver a Trust-wide digital dictation and workflow management system.

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Leeds & York Partnership NHS Foundation Trust elected to go to tender to procure for a digital dictation and workflow management system throughout the Trust to assist with its central admin and management of workloads.

Currently using analogue tape devices to support letter, report and case note generation by senior medical staff, the Trust recognised the need to eradicate inefficiencies and address the usual issues associated with analogue tape equipment, such as backlogs occurring due to infrequent delivery of tapes back to the Hospital and with the added issue of information governance risks.

David Shelley, Head of ICT at Leeds & York commented; “The deployment of a digital dictation workflow management system is seen as one of the key enablers to meeting the Trust’s quality and efficiency targets and replacing obsolete analogue based technology.

BigHand were selected due to their proven ability to provide a fully integrated, mature and easy to use system combined with their experience and knowledge of deploying digital dictation systems in health and in particular mental health organisations”.    

Susan Sheard, Lead Support Service at the Trust commented; “It is anticipated that a digital dictation and workflow management system will enable the Administration Support Service to meet a number of challenges:

  •     Improve productivity
  •     Implementation of new ways of working
  •     Improve the quality of patient care by improving turnaround times and quality of clinical correspondence.

It is anticipated that the Support Service Team will be able to manage workflow more effectively using a digital dictation system and that it will support the move towards integrated electronic records, improving the accessibility of timely information for clinicians”.

After a rigorous process, BigHand were chosen as the preferred supplier to deliver its solution to 250 Authors and 130 Secretaries in its clinical and corporate areas, incorporating BigHand’s unique Clinic Builder module and supporting integration with the Trust’s existing PAS system, to help pre-populate patient demographic information.

Dr Nick Venters, Consultant Psychiatrist at the Trust further commented; “It’s hoped that the new system will reduce delays in correspondence; a major concern to patients, clinicians and commissioners. It should also prevent the loss of tapes and other risks associated with the old system. Our aim was to seek a simple process that would be readily understood by clinical staff used to dictating with analogue tapes.”


Chris Bell, Marketing Manager, UK Healthcare, BigHand Ltd, chris.bell@bighand.com or follow us on Twitter @BigHandHealth

About Leeds and Yorkshire Partnership NHS Foundation Trust
Leeds & York Partnership NHS Foundation Trust provides specialist mental health and learning disability services to people within Leeds, York, Selby, Tadcaster, Easingwold and parts of North Yorkshire to over 70 sites. The Trust constantly strive to provide the best possible care and support, working closely with related organisations to provide effective, accessible and modern mental health and learning disability services.

Leeds Partnerships NHS Foundation Trust was awarded NHS Foundation Trust status on 1 August 2007. On 1 February 2012 Leeds Partnerships NHS Foundation Trust merged with mental health and learning disability services from NHS North Yorkshire and York becoming Leeds & York Partnership NHS Foundation Trust.

About BigHand
The BigHand Group supports over 165,000 healthcare and legal professionals globally, across 1,500 organisations, and is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner and BlackBerry ISV Partner. BigHand is the leading provider of digital dictation and speech recognition technology to the UK Healthcare market. As a UK developer, BigHand has a 20+ strong development and products team based in the UK. Further information is available at http://www.bighand.com

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