There are several advantages to properly providing customer service through Twitter...
Austin, Texas (PRWEB) July 06, 2012
Black Box Social Media LLC, an online marketing company that utilizes the top web 2.0 strategies on behalf of its clients, released a report detailing top Twitter customer service tips for marketers who utilize the social media giant. The report can be found by visiting http://blackboxsocialmedia.com/customer-service-through-twitter/
No matter what the product may be, customer service is naturally an essential part of any type of business. The relationship with the customer doesn’t end at the purchase, not if the business wants to continue building its brand. Communication tools play an important role here, and one particular social media platform called Twitter can enhance this aspect of customer service operations.
"There are several advantages to properly providing customer service through Twitter," says Black Box Social Media CEO Tom Bukacek, who is also co-author of the upcoming book "Marketing Miracles" with Dan Kennedy due out this Fall. "It's inexpensive, efficient, and you can provide your customers with an immediate response. Understanding how to use Twitter for customer service and setting up the proper processes is vital in today's market place."
About Black Box Social Media: BBSM is an online marketing company that provides services such as video marketing, article marketing, web design, SEO, social media, and other web 2.0 strategies for it's clients. In addition, BBSM also created 'Social Media In 7 Minutes', an online training program with more than 60 step by step videos detailing how to set up, optimize, use, and engage on the top social networking sites, such as Facebook, Twitter, G+, Pinterest, LinkedIn, YouTube, and more.