In planning for Black Friday and the rest of the busy holiday season, retailers will discover that many safety procedures actually offer the dual benefit of boosting productivity and customer satisfaction.
Valencia, CA (PRWEB) September 25, 2012
As the retail industry prepares to kick off its busy holiday shopping season, crowd management is a top concern. According to the National Retail Federation (NRF), a record 226 million consumers shopped in stores and online between the Thursday and Sunday surrounding Black Friday last year. To help retailers plan ahead for this year, Lavi Industries announces a free e-book that communicates best practices for crowd safety and operational efficiency.
The visually-engaging e-book presents safety and crowd management guidelines as handed down by the NRF and Occupational Safety and Health Administration (OSHA). Event planning and setup, event-time communication and crowd management strategies, and special tips for handling emergencies are covered. The e-book also offers suggestions that can boost customer satisfaction and increase operational efficiency by as much as 35% during the busy holiday shopping season. These suggestions include single-line queuing, electronic queuing, and in-line merchandising.
OSHA encourages employers to adopt effective safety and health management systems to identify and eliminate work-related hazards, including those caused by large crowds at retail sales events.
“In planning for Black Friday and the rest of the busy holiday season, retailers will discover that many safety procedures actually offer the dual benefit of boosting productivity and customer satisfaction,” remarks Perry Kuklin, Director of Marketing and Business Development for Lavi Industries. “In a highly visual format, this 15-page e-book is designed to help our retail customers and the industry as a whole better prepare for this critical time of year.”
To download the e-book, visit http://lp.lavi.com/black-friday-retail-e-book.
About Lavi Industries
Based in Valencia, California, Lavi Industries is the premier provider of public guidance and crowd control solutions in North America. Leveraging its portfolio of world-class brands – Beltrac® stanchions, Directrac® signage systems, Qtrac® electronic queuing systems, and NeXtrac® in-line merchandising systems – Lavi has helped the world’s leading companies effectively guide people in, through, and out of their facilities. More information is available at http://www.lavi.com/.