From the initial release of BoxTone management and monitoring software in 2005, we've been obsessed with mobility issues unique to the IBM Lotus Domino platform
Columbia, MD (PRWEB) January 23, 2008
BoxTone(R), the award-winning expert in mobile user management, announced today that visitors from more than 150 enterprises and agencies have helped make the company's management and monitoring software for the BlackBerry platform a big hit at Lotusphere 2008, January 20-24, in Orlando, Florida, hosted by IBM.
BoxTone experts have been on hand in Booth 619 on the Lotusphere 2008 show floor to share best practices for managing and monitoring BlackBerry smartphone users provisioned to the BlackBerry Enterprise Server for IBM Lotus Domino platform; to demonstrate the company's own management and monitoring software; and to offer BlackBerry platform health advice.
"From the initial release of BoxTone management and monitoring software in 2005, we've been obsessed with mobility issues unique to the IBM Lotus Domino platform," said Brian Reed, Chief Marketing Officer, BoxTone. "Thanks to that focus, combined with our record of innovation, BoxTone continues to add the largest Domino companies to our client list, including most recently a Fortune(R) 100 General Merchandiser, and a Forbes(R) Global 500 Household Products company."
Reed also cited BoxTone's proven ROI for the software's success, noting that after being deployed to Houghton Mifflin's mixed BlackBerry Enterprise Server for IBM Lotus Domino and Microsoft Exchange environment, BoxTone succeeded in addressing all of corporate IT's requirements -- enabling the publishing giant to more proactively troubleshoot BlackBerry issues (often before users are even aware) and to eliminate significant overhead tied up in terminated smartphones.
As a service to the enterprise BlackBerry smartphone community BoxTone also announced its latest educational Webinar, "Enterprise BlackBerry Platform Management: How to Deliver Great Service to Users on an IBM Lotus Domino Platform", which will run live on Thursday February 14, 2008 at 11:00 a.m. eastern standard time.
BoxTone software centrally monitors and manages in real-time several hundred to tens of thousands of users provisioned across multiple geographies, multiple BlackBerry Enterprise Server for IBM Lotus Domino, and multiple wireless carriers. BoxTone clients routinely report 80 percent reductions in both mean-time-to-repair (MTTR) and help desk escalations, as well as lower cost to serve, improved service levels, and better IT resource allocation.
BoxTone(R) -- the only software to measure and correlate every BlackBerry email and application flow for every user and group across all communication links -- is trusted by the world's leading enterprises and government agencies to manage, monitor and support the mission critical BlackBerry platform. Armed with BoxTone's unprecedented 3-D visibility and role-specific consoles, IT help desk, operations and engineering can collaboratively reduce support costs, accommodate rapid device growth, and guarantee the high quality of service that mobile users demand. Learn more from the expert in mobile user management at http://www.boxtone.com .
BoxTone and the BoxTone logo are trademarks of BoxTone. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.