BlueFolder Celebrates Fifth Anniversary Of Award-Winning Field Service Offering - User Base Has Grown Exponentially as Customers Experience Benefits of the SaaS Solution

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BlueFolder, the leader in Field Service Management solutions for small and medium-sized service organizations, today announced that it has achieved notable milestones in the first five years since the introduction of the award-winning BlueFolder service.

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Five years ago, we were fortunate to be an early adopter of the web-based version of BlueFolder

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November 10, 2010 - BlueFolder, the leader in Field Service Management solutions for small and medium-sized service organizations, today announced that it has achieved notable milestones in the first five years since the introduction of the award-winning BlueFolder service, including:

  • 9,400 users from 12 countries use the BlueFolder service to run their service operations every day.
  • Services billings processed through BlueFolder now exceed $250 million annually.
  • BlueFolder clients have increased the average billing amount to their customers by 62 percent year-over-year.
  • Service requests tracked by BlueFolder customers have grown at an annual rate of 67 percent.

“Five years ago, we were fortunate to be an early adopter of the web-based version of BlueFolder”, stated Andrew Miller, CFO of Minnesota-based Vinylite Windows. “Our goal was to improve upon our average service turnaround time of 60 days. Adopting BlueFolder allowed us to confidently advertise a service turnaround time of seven days and our average achieved is five days – What a difference! The competitive advantage we realized with BlueFolder has helped us gain market share and strengthened our business during these tough economic times. We look forward to the next five years with BlueFolder managing our service process.”

According to Tim Newcome, CEO of BlueFolder, “When we started BlueFolder, we had one primary goal in mind – to make it easier for service companies to achieve greater levels of efficiency and profitability. The growth of our customer base in the five years since we introduced the SaaS version of the service, demonstrates that we are achieving that objective. Despite the tough economy, many of our customers are having record years. Obviously, this points to a continuing need for streamlining and optimizing service businesses.”

About BlueFolder

BlueFolder is a leading provider of Field Service Management solutions. The company’s award-winning application delivers a simple and accessible web-based solution for businesses to manage their service teams, customer support, work orders, shared scheduling and billing. Companies of all sizes that use BlueFolder achieve an immediate return on investment by significantly increasing efficiency and reducing operational costs. As a result, users achieve sustainable competitive advantage while delivering superior customer experience. BlueFolder offers multiple subscription levels, priced on a monthly basis, and does not require an annual commitment. BlueFolder is a privately held company headquartered in Colorado Springs, Colorado. For more information, visit BlueFolder's website at http://www.BlueFolder.com or call 866.253.2583.

For more information please contact:
Gail Carson
719-209-5277
gcarson(at)fusionmarketingpartners(dot)com

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Gail Carson

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