The web client provides a solution that supports a remote workforce or even agents working in a mixed-platform environment. And with the web client, website businesses get a fast and secure way to scale their live chat implementation.
Wichita, KS (PRWEB) June 10, 2010
Bold Software today announced a beta program for a new web client interface, allowing website businesses the flexibility to handle live chat interactions through any standard browser. Live chat agents need only an Internet connection to log in to their account and begin taking chats. The Bold Software Web Client beta supports Internet Explorer, Firefox, Chrome and Safari web browsers.
“Using input from our customers, we developed the live chat web client to make it even easier for businesses to access the benefits of live chat technology,” said Bold Software President and CEO Steve Castro-Miller. “As live chat increasingly becomes a critical tool in the sales and support mix, the web client provides a solution that supports a remote workforce or even agents working in a mixed-platform environment. And with the web client, website businesses get a fast and secure way to scale their live chat implementation.”
Accessing the Live Chat Web Client
The web client beta is available immediately to all Bold Software customers using any version of the live chat product, including BoldChat Basic, Pro or Premier and all versions of BoldCCM. In just a few simple steps – even fewer for existing customers – website owners are up and running, ready to view website visitors and chat with them via the web client.
The interface was carefully designed to reduce training costs even though it includes all the powerful features offered by Bold Software. Agents have all the in-chat tools they’ve come to rely on including auto-spell checking, push page, and real time supervisory coaching. A limited set of administrative functions are also supported including the creation of new agents.
To learn more, visit the BoldChat website and engage in a live chat with a product specialist 24 hours a day, 7 days a week.
About Bold Software:
Bold Software LLC, is a leading provider of world-class web communication tools designed to help businesses improve online support and increase sales. Using Bold Software’s live chat, click-to-call, email management, and active co-browsing tools, businesses can quickly and effectively engage visitors on their website. Bold Software sells a wide variety of competitively-priced products under the BoldChat, BoldCall, and BoldCCM brand names. Businesses of all sizes - from small proprietorships to large ecommerce enterprises – can provide more intelligent online customer interactions and close more sales using Bold Software solutions. The company is headquartered in Wichita, KS, with thousands of customers around the world including 3M, American Cancer Society, Corel, Dean & DeLuca, and ViewSonic. For more information about Bold Software, go to http://www.BoldSoft.com or call 1-866-753-9933.
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