With the continued growth of live chat, our Bold Software Web Client provides organizations with a way to support a remote workforce or agents working in a mixed-platform environment. It also enables website businesses to scale their implementations.
Wichita, KS (PRWEB) July 28, 2010
Bold Software today announced the general availability of its new web client interface, which enables website businesses to handle live chat interactions through any standard browser. Live chat agents need only an Internet connection to log in to their account and begin taking chats. The Bold Software Web Client supports Internet Explorer, Firefox, Chrome and Safari web browsers.
“Our goal in developing the Bold Software Web Client was to make it as easy as possible for businesses to utilize live chat technology to enhance customer interactions online,” said Bold Software President and CEO Steve Castro-Miller. “With the continued growth of live chat, our Bold Software Web Client provides organizations with a way to support a remote workforce or agents working in a mixed-platform environment. It also enables website businesses to scale their live chat implementation in a swift and secure manner – whether it be for overall growth, or to accommodate a busy season like the holidays.”
Bold Software Web Client in Action
Several businesses are already taking advantage of the Web Client. For instance, Check Advantage, an online manufacturer and retailer of checks and check supplies, has been using BoldChat for more than two years now.
“BoldChat is a highly-effective communication channel for our customers because of the immediacy and the attention to detail as far as security, routing numbers and more,” said, Brock O’Leary, internet marketer with Check Advantage. O’Leary continued, “The web client version of BoldChat will enable our customer service representatives – who are always multi-tasking – to log in from anywhere, at anytime."
Based on a recommendation from their web designer, Surfaces USA recently invested in the web client version of BoldChat. A kitchen and bathroom remodeling supplier, Surfaces USA offers more than 5,000 high-quality designer products to cover every surface of your home or business, from granite countertops to marble fireplaces, to glass floor tiles and stainless steel backsplashes.
“As a new website communication channel for us, we wanted to try out live chat without making a huge commitment,” said Karen Silvers, social media director for Surfaces USA. “I’m the primary person interacting with our clients through chat at this point, and the web client enables me to access the program from the office or home. In just one month, we’ve seen the value of offering chat to our customers and prospects.”
Accessing the Live Chat Web Client
The web client is now generally available to Bold Software customers using any version of the live chat product, including BoldChat Basic, Pro or Premier and all versions of BoldCCM. In just a few simple steps – even fewer for existing customers – website owners are up and running, ready to view website visitors and chat with them via the web client.
The interface was specifically designed to reduce training costs even though it includes all the powerful features offered by Bold Software. Agents have all the chat tools they’ve come to rely on including auto-spell checking, push page, and real time supervisory coaching. A limited set of administrative functions are also supported including the creation of new agents.
To learn more, visit the BoldChat website and engage in a live chat with a product specialist 24 hours a day, 7 days a week.
About Bold Software:
Bold Software LLC, is a leading provider of world-class web communication tools designed to help businesses improve online support and increase sales. Using Bold Software’s live chat, click-to-call, email management, and active co-browsing tools, businesses can quickly and effectively engage visitors on their website. Bold Software sells a wide variety of competitively-priced products under the BoldChat, BoldCall, and BoldCCM brand names. Businesses of all sizes - from small proprietorships to large ecommerce enterprises – can provide more intelligent online customer interactions and close more sales using Bold Software solutions. The company is headquartered in Wichita, KS, with thousands of customers around the world including 3M, American Cancer Society, Corel, Dean & DeLuca, and ViewSonic. For more information about Bold Software, go to http://www.BoldSoft.com or call 1-866-753-9933.