New BoxTone Essentials Software Product Brings Core BlackBerry Monitoring and Troubleshooting to Wider Market

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BoxTone(R), the expert in mobile user management, today introduced BoxTone Essentials for IT messaging and mobility admins looking to automate core BlackBerry smartphone monitoring and management activities, at prices starting under US$10,000. Designed for organizations with a few hundred or less smartphones and modest IT budgets. Register for the intro Webinar now.

BoxTone Essentials Brings Core BlackBerry Monitoring and Troubleshooting to Wider Market

Now with BoxTone Essentials, more messaging and mobility administrators will proactively know the answer and fix mobile service issues before CEOs like me call. The added benefit is that BoxTone will also reduce their costs of operation and provide a path for future growth.

BoxTone(R), the expert in mobile user management, today introduced BoxTone Essentials for IT messaging and mobility admins looking to automate core BlackBerry smartphone monitoring and management activities, at prices starting under US$10,000.

Said Alan Snyder, BoxTone’s CEO, “BoxTone software has already established itself as the best-in-class standard for mobile user management. BoxTone Essentials brings our core monitoring and troubleshooting technology for BlackBerry to a broader segment of the market, especially those organizations with smaller smartphone deployments and modest budgets who want the significant benefits that BoxTone can provide.”

BoxTone will be holding a Webinar – Introduction to BoxTone Essentials – on Wednesday, August 19 at 11:00 a.m. EDT. Click here to register now.

Today’s enterprise and governmental agency smartphone users are on the move and short on patience. BoxTone Essentials -- part of the BoxTone mobile user management suite -- automates core monitoring and management activities, proactively alerting IT to mobile service issues then helping them to find, fix and validate those issues quickly and easily.

BoxTone Essentials is designed for both advanced mobile administrators and those new to BlackBerry smartphone support. The SmartMP(TM)-powered software delivers end-to-end visibility to mobile user and platform health; proactively alerts to issues and risks, such as high rescan rates, hung threads, carrier outages, SRP outages or VIP low memory; provides simple resolution instructions in plain language (no hunting through logs or searching online forums); and includes 1-Click Fix-It for the most common service issues, such as reset password, send service books and wipe device.

BoxTone Essentials deploys fast to an organization’s data center, and within the first hour running can start to fix service issues. The software auto-discovers mobile users, wireless carriers, BlackBerry Enterprise Servers, Microsoft Exchange and IBM Lotus Domino mail servers and infrastructure. It is also Web-based (so no fat client to deploy and administer) and is agent-less, meaning no risk, load or administrative burden over time.

Added Snyder, “Now with BoxTone Essentials, more messaging and mobility administrators will proactively know the answer and fix mobile service issues before CEOs like me call. The added benefit is that BoxTone will also reduce their costs of operation and provide a path for future growth.”

Intended for new customers only, BoxTone Essentials is available from BoxTone and the company’s authorized reseller partners globally in three pre-packaged bundles designed for the support of up to 500, 1,000 and 1,500 mobile users respectively. Prices start at US$8999. A BoxTone Essentials Quick Start package for installation and training is available for an additional US$1,000.

Other BoxTone software modules – for Asset, Expense and Compliance Management, Service Desk Management, Problem Management and User Self Service – are available for separate purchase.

To learn more about BoxTone Essentials, go to http://www.boxtone.com/essentials.

About BoxTone
BoxTone software is trusted by more than 230 of the world's leading enterprises and government agencies, including 65 in the Global 2000, to manage, monitor and support their BlackBerry platforms. Built on patented SmartMP(TM) technology and conforming to industry standard ITIL best practices, BoxTone's modular platform and role-specific consoles enable IT and services organizations to proactively improve mobile performance, reduce support costs and accommodate rapid device growth, all while guaranteeing the high quality of service that mobile users demand. Learn more from the expert in mobile user management at http://www.boxtone.com, or call + 1 410-910-3344.

BoxTone and the BoxTone logo are trademarks of BoxTone, Inc. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

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Joel Weinshank
BoxTone
410-910-3360
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