BoxTone is pleased to extend indefinitely its money-back guarantee on all new enterprise software purchases. It’s an offer driven by customer- proven confidence that BoxTone delivers real value via ROI-validated software.
Columbia, MD (PRWEB) March 1, 2010
BoxTone(R) Inc., the expert in mobile user management, today announced it has extended indefinitely its unprecedented 30-day money-back guarantee for qualified buyers on all new purchases of BoxTone software modules to manage, monitor and support multiple enterprise smartphone platforms including BlackBerry, iPhone, Google Android and Windows Mobile smartphones.
This guarantee gives new purchasers of BoxTone’s market-leading software modules the ability to return the software at no cost, with no further obligation, if they are not completely satisfied for any reason.
BoxTone created this industry-first guarantee more than a year ago to demonstrate its commitment to the success of its clients as they automate the management of their mobile platforms as part of workforce mobilization initiatives.
“Enterprise mobilization more than ever means mobile applications, such as Instant Messaging and collaboration tools, Customer Relationship Management, Sales Force Automation and Enterprise Resource Planning applications,” said Alan Snyder, CEO, BoxTone. “But these applications are only as good as the mobile platforms they run on. Organizations want software partners who can not only help them harden their mobile platforms, but who stand behind their products."
“So, BoxTone is pleased to extend indefinitely its money-back guarantee on all new enterprise software purchases,” added Snyder. “It’s an offer driven by customer-proven confidence that BoxTone delivers real value via ROI-validated software and that our support team is the best in the industry.”
In response to periodic surveys, the range of BoxTone clients expressing an overall level of satisfaction with the company’s software and services hovers at or above 98 percent. Client renewal rates are also at or above 98 percent, with the majority of organizations purchasing additional software and services within 12 months of initial deployment.
One example of a customer that continues to benefit from BoxTone software is Cadwalader, an Am Law 100 international law firm. With close to 1,000 BlackBerry smartphones globally, Cadwalader depends on BoxTone to automate mobile support. By using BoxTone software, Cadwalader reported a 60-80 percent decrease in Help Desk escalations, with the “vast majority” of inbound calls resolved by the Help Desk.
“We’ve worked extremely hard to delight BoxTone’s extensive installed base of enterprises and agencies around the globe and have been rewarded with additional client purchases of new software and services,” said Snyder. As the industry’s trusted solution and partner of choice, it is our clients’ success and ongoing input that has helped to enable the BoxTone guarantee we are extending today.”
Learn more about BoxTone’s unprecedented guarantee. Some restrictions do apply.*
BoxTone software uniquely brings together proactive IT Service Management (ITSM) best practices with proven Mobile User Management technology for executives looking to mobilize their businesses more effectively. BoxTone’s modular architecture possesses a rare combination of ease of use, rapid time to value, broad functionality and rock-solid scalability, enabling mobile IT operations, mobile IT support and mobile business management to deliver the high quality of service and reliable remote productivity that mobile users demand, but at the lowest possible cost and risk to the business.
The key to BoxTone’s success is the BoxTone Core, a hardened, scalable platform built from the ground-up with patented SmartMP™ technology to auto-discover, monitor, analyze and control all aspects of a mobile environment.
Learn more about mobilizing the business through proactive ITSM at http://www.boxtone.com.
BoxTone software is trusted by more than 230 of the world’s leading enterprises and government agencies, including 70 in the Global 2000, to manage, monitor and support multiple smartphone platforms including BlackBerry, as well as Apple iPhone, Google Android, Palm WebOs, Nokia Symbian, Windows Mobile and other ActiveSync-attached devices. Built on patented SmartMP(TM) technology and conforming to industry standard ITIL-ITSM best practices, BoxTone's modular software suite and role-specific consoles enable IT and services organizations to proactively improve mobile performance, reduce support costs and accommodate rapid smartphone growth, all while guaranteeing the high quality of service that mobile users demand. Learn more from the expert in mobile user management at http://www.boxtone.com, or call 1 410-910-3344.
*BoxTone Guarantee Restrictions: Companies may qualify for BoxTone’s 30-Day Guarantee Program (the “Program”) if they (i) meet BoxTone’s creditworthiness and customer suitability standards, (ii) have not, directly or through an affiliate, previously been licensed to use the applicable software product, whether under a full license, trial or evaluation license, or otherwise, and (iii) purchase the applicable licenses directly from BoxTone. The Program applies only to fees owing to BoxTone for software licenses and related configuration, installation and the initial maintenance services. The customer is solely responsible for all other costs and expenses, including without limitation the cost of servers, operating systems and other customer-supplied hardware and software. BoxTone in its sole discretion may change or terminate the Program at any time without notice.
BoxTone and the BoxTone logo are trademarks of BoxTone. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.