With the integration of BoxTone's Mobile Service Management platform to HP Operations via a Smart Plug-In, users of HP software can now have full visibility into their growing mobile deployments.
Columbia, MD (PRWEB) June 9, 2010
BoxTone(R), the leading provider of proactive Mobile Service Management (MSM) software solutions, today announced an integration of its MSM platform into HP Operations Manager through a Smart Plug-in (SPI) to better enable users and administrators of HP Operations software to address smartphone user management.
From within the HP Operations console, the SPI enables IT to access BoxTone’s Mobile Service Management data for a single, unified view to an organization’s mobile infrastructure and users. The integration delivers proactive management and support of a wide range of mobile devices including Apple iPhone and iPad, BlackBerry, Google Android, Symbian and Windows Mobile; mobile connectivity platforms including BlackBerry Enterprise Server, Good Technology and Microsoft ActiveSync; and enterprise mobile applications.
BoxTone will be featuring its MSM Smart Plug-In for HP Operations software in Booth 802 at HP Software Universe, June 15-18 at the Gaylord National Resort just outside Washington, DC.
“As organizations face multi-vector mobile growth and complexity, BoxTone is dedicated to helping IT executives achieve trouble-free mobile environments,” said Alan Snyder, CEO, BoxTone. “With the integration of BoxTone’s Mobile Service Management platform to HP Operations via a Smart Plug-In, the many enterprises, government agencies and MSPs that leverage HP software can now have full visibility into their growing mobile deployments and users to more easily provide continuous optimal mobile performance at the lowest cost and risk.”
The BoxTone MSM Smart Plug-In for HP Operations is purpose-built to deliver critical mobile environment data within HP Operations Manager (HPOM), enabling HPOM users to more easily manage mobile performance, availability, capacity and service levels. Features include: proactive warning alerts when users, carriers or infrastructure are trending away from their normal range and critical alerts when they fail; drill down into the BoxTone software to understand the root cause, severity, impact and resolution of an issue; and visibility into hidden or chronic mobile service issues.
BoxTone software is used by one in three Fortune® 100 companies and one in four of the largest U.S. federal agencies to automate the management of mobile users. In total, more than 250 organizations and MSPs worldwide, representing over 500,000 mobile device users depend on BoxTone software.
Mobile IT operations, mobile IT support and mobile business management professionals – as well as mobile users themselves -- access BoxTone’s automated management modules daily for: Incident Management, Performance Management, Service Desk Management, User Self-Service, Asset Management, Expense Management and Compliance Management. Customers typically report up to 33 percent lower total cost of ownership, 25 percent higher return on investment and 33 percent higher quality of service
All software is powered by the BoxTone Core, a hardened, scalable platform built from the ground-up with patented SmartMP™ technology to auto-discover and then continuously watch, analyze and control all aspects of a mobile environment and the mobile end-user experience. The platform has proven best suited to quickly manage, monitor and support new mobile devices, platforms and applications as they connect.
BoxTone’s proactive Mobile Service Management (MSM) solution is trusted by more than 250 of the world’s leading enterprises and government agencies, including 80 in the Global 2000, to continuously maintain optimal mobile performance at lowest cost and risk. Powered by patented SmartMP™ technology with embedded ITSM best practices, BoxTone’s single unified mobile management console and automated software modules address the entire mobile lifecycle. BoxTone delivers centralized control of all mobile devices, including Apple iPhone and iPad, BlackBerry, Google Android, Nokia Symbian and Windows Mobile; mobile connectivity platforms, including BlackBerry Enterprise Server, Google Apps for Mobile, Good Technology, Lotus Notes Traveler, Microsoft ActiveSync and Zimbra; and enterprise mobile applications. Learn more from the expert in mobile service management at http://www.boxtone.com, or call 1 410-910-3344.
BoxTone and the BoxTone logo are trademarks of BoxTone. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.
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