BoxTone, with the LogMeIn Rescue option, further enhances the ability of IT help desk, operations and engineering staff to keep mobile users connected and productive, while reducing the cost of support.
Columbia, MD (PRWEB) September 8, 2010
BoxTone(R), the leading provider of proactive Mobile Service Management (MSM) software solutions, today announced that it extended its broad MSM solution to offer existing and new customers additional mobile support and training capabilities for smartphones via LogMeIn Rescue. Now with the LogMeIn option, BoxTone provides enterprises, government agencies and Managed Service Providers (MSPs) rich remote control capabilities for a variety of smartphones including BlackBerry, Nokia Symbian and Windows Mobile.
Mobile IT support staff world-wide already rely on the BoxTone Service Desk Management module to help them resolve most inbound mobile support calls in three minutes or less, while reducing escalations from Level 1 to Levels 2 and 3 by up to 80 percent. Mobile IT administrators at these organizations benefit daily from the proactive alerts to pending mobile service issues generated by the BoxTone Incident Management Module, which can reduce mobile incident mean time to repair (MTTR) by up to 80 percent.
The integration of best-in-breed LogMeIn with BoxTone’s software will further enhance the ability of mobile IT support staff and IT administrators to remotely provide end-user training and help resolve additional end-user issues, leading to even faster employee adoption of mobile devices and applications.
“We are delighted to add best-in-breed remote control and support from LogMeIn to the BoxTone Mobile Service Management solution,” said Brian Reed, Vice President of Products, BoxTone. “BoxTone software already enables enterprise IT administrators and Tier 1 support staff, even with little or no mobility expertise, to solve mobile users’ inbound calls the first time, typically with one click. The LogMeIn Rescue option further enhances the ability of IT help desk, operations and engineering staff to keep mobile users connected and productive, while reducing the cost of support.”
LogMeIn Rescue is used by internal and external IT organizations, major service providers, ISVs and mobile carriers to provide support to their remote users and customers. Requiring no pre-installed software, LogMeIn Rescue creates a quick, secure connection to a mobile device, enabling on-demand, remote training and resolution of technical issues. Such remote sessions can be used to configure settings (e.g. pairing a Bluetooth device) or to train the mobile user on the use of an enterprise application. All sessions can be facilitated by integrated chat. A history of LogMeIn remote control and support sessions are then logged to provide a comprehensive view of an incident for future reference.
For more information about the BoxTone-LogMeIn integration, or to sign up for a free trial of BoxTone with LogMeIn Rescue, please click here.
The integration of LogMeIn Rescue into the BoxTone MSM platform continues BoxTone’s focus on providing enterprise IT with simplified mobile management and unparalleled visibility into the real-time status, health, availability, performance and security of their mobile end-users’ devices.
BoxTone’s MSM platform spans all the critical aspects of enterprise mobility management, delivering a central point of control with Mobile Device Management (MDM), Mobile User Management (MUM) and Mobile Application Performance Management (MAPM) capabilities. This control extends to Apple iPhone and iPad, BlackBerry, Google Android, Nokia Symbian and Windows Mobile devices; BlackBerry Enterprise Server, Microsoft ActiveSync and Good Technology mobile connectivity platforms; and a wide variety of enterprise mobile applications.
BoxTone automates mobile management for one in three Fortune(R) 100 companies, one in four of the largest U.S. federal agencies, four of the five largest U.S. banks and one in five of the Am Law 100. In total, more than 250 organizations and MSPs worldwide, representing over 550,000 mobile devices depend on BoxTone software to lower mobile total cost of ownership (TCO), improve mobile return on investment (ROI) and enhance mobile quality of service (QoS).
BoxTone’s proactive Mobile Service Management (MSM) solution is trusted by more than 250 of the world’s leading enterprises and government agencies, including 85 in the Global 2000, to continuously maintain optimal mobile performance at lowest cost and risk. BoxTone's single unified mobile management console powered by patented SmartMP(TM) technology delivers the automation, mobile analytics and embedded ITSM-ITIL best practices required to address the entire mobile lifecycle. BoxTone delivers centralized control of all mobile devices, including Apple iPhone and iPad, BlackBerry, Google Android, Nokia Symbian and Windows Mobile; mobile connectivity platforms, including BlackBerry Enterprise Server, Microsoft ActiveSync and Good Technology, and enterprise mobile applications. Learn more from the expert in mobile service management at http://www.boxtone.com, or call 1 410.910.3344.
BoxTone and the BoxTone logo are trademarks of BoxTone. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.
# # #