Every interaction that your customers have with your brand is a branding experience—a critical marketing event with the power to win or lose customer loyalty.
Alexandria, VA (Vocus/PRWEB) February 18, 2011
Every interaction that your customers have with your brand is a branding experience—a critical marketing event with the power to win or lose customer loyalty. An effective brand strategy must extend through the most personal point of contact—the customer contact center. Learn the impact of the contact center on the overall brand experience of your customers via an upcoming VIPdesk webinar, “The Customer Contact Center: Your Branding Moment of Truth”, presented on Tuesday February 22, 2011 at 2 p.m. ET.
Presented by Sally Hurley, President of VIPdesk, this educational webinar will review the importance of the customer contact center as a central component of an overall brand experience. Attendees will learn how to ensure that the promise of their brand is in alignment with the true customer experience, as well as how to provide a remarkable customer experience resulting in increased customer loyalty and revenue.
Other topics covered in this webinar include:
- How to provide a consistent customer experience across all touch points: phone, email, chat and the in-store or online experience
- How listening to the customer can provide strategic insights
- How brand advocates on the front line can make a difference
- The importance of building a customer-centric corporate culture
This Webinar is complimentary, however space is limited to the first 100 registrants. Registration is available online at https://www3.gotomeeting.com/register/297893310.
For more information, email marketing(at)vipdesk(dot)com or call 703-837-3507.
Global industry leaders trust VIPdesk to enhance their brands through our customer care and loyalty programs. Serving as a seamless extension of their brands, our innovative Brand Experience Management Solutions deliver memorable customer experiences, business insights and actionable intelligence that generate customer advocacy and drive business growth. VIPdesk’s full suite of Brand Experience Management solutions includes Concierge Services, Customer Care Services, Social Media Management, Experiential Programs, IVR Services and Voice of the Customer Surveying & Analytics. To find out more about VIPdesk, visit http://www.vipdesk.com.
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